HP StorageWorks SAN Virtualization Services Platform Administrator Guide (5697-0934, May 2011)

14 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you contact HP:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage http://welcome.hp.com/country/us/
en/wwcontact.html.
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html)). To contact HP by phone:
◦ Call 1–800–HP–INVENT (1–800–474–6836). This service is available 24 hours a day,
7 days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you purchase a Care Pack (service upgrade), call 1–800–633–3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact.html).
Submitting an SaSnap or faxing a health check to HP Support
One way you may be asked to help troubleshoot an issue is to provide HP Support with information
about your environment. There are two ways this can be performed:
• Create an SaSnap (preferred)
• Print and fax health check commands
The faxing option is available for locations that are unable to submit system health information
through an Internet connection due to security concerns.
Creating and submitting an SaSnap
A VSM SaSnap icon has most likely already been installed on your server. If not, the following
procedure begins by describing how to install the icon.
110 Support and other resources