HP StorageWorks SAN Virtualization Services Platform administrator guide (5697-0204, January 2010)

9. Upload the collected log files to HP support.
a. Open Windows Explorer.
b. Navigate to the output directory selected during the VSM SaSnap process.
c. Contact your local support center, and get the appropriate FTP site to use for uploading the
SaSnap files.
d. Upload the files to the site. E-mail the pointer to HP Support and send a copy of the message
to [e-mail]. Include in the e-mail the following: customer name/point of
contact/phone number/e-mail address/installers name, phone number, and e-mail address.
Print and fax health check commands
Because it is not always possible to remove the SaSnap data from a site due to security concerns, the
following procedure should be used instead. Contact HP Support to obtain a fax number and make
them aware of the imminent notification.
1. On both Data Path Modules, execute these commands and copy the output to a text file:
• Show debug agentstate (An IP address appears in this output. If it is sensitive, then delete
that line before printing.)
• Show debug wwpn
2. On the VSM, capture screenshots showing:
• Back-end LUs (ensure that the total number of LUs are visible)
• Access paths tab for a sampling of back-end LUs
• HBAs (ensure the total number of HBAs are visible)
• DPM back-end HBA tab for both DPMs
• Front-end HBA tab for both DPMs
• Event Viewer All Logs, with a filter enabled to only show critical and error severity types. In-
vestigate any critical or error events.
3. Fax this information to HP support.
4. Send a message to [e-mail] stating that the fax was submitted. Include in the
e-mail the following: customer name/point of contact/phone number/e-mail address/installers
name, phone number, and e-mail address.
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