HP StorageWorks SAN Virtualization Services Platform administrator guide (5697-0204, January 2010)

13 Basic maintenance and troubleshooting
This chapter describes how to solve problems you might encounter after installing and configuring
the HP StorageWorks SAN Virtualization Services Platform.
Diagnostic tools
HP Command View EVA and the Array Configuration Utility (ACU) for the MSA will report hardware
and configuration problems after storage has been presented to the HP StorageWorks SAN
Virtualization Services Platform domain.
Fault isolation
Use Table 6 to isolate your problem to a category, and then go to the reference mentioned that
describes a corrective action.
Table 6 Fault isolation to a specific area
Where to find corrective actionProblem area of category
Go to Table 7 on page 123Startup problems
Go to Table 8 on page 124Configuration problems
Go to Table 9 on page 126Presentation problems
Go to Table 10 on page 127Administrative problems
Go to “Zoning verification” on page 127Zoning problems
Startup problems
Table 7 Startup problems
Corrective actionProblem
Verify that:
• The power supply is turned on.
• The power cords are connected to a grounded
electrical outlet with power applied.
The DPM or VSM server does not power on
HP StorageWorks SAN Virtualization Services Platform administrator guide 123