HP StorageWorks SAN Virtualization Services Platform administrator guide (5697-0204, January 2010)

Corrective actionProblem
Check the DPM status LEDs. An amber LED may show
as solid or blinking.
• A solid amber indicates the DPM failed to complete
the boot up process.
• A blinking amber indicates the DPM detected a
chassis failure or impending chassis failure (such
as a fan or power supply).
In either case, contact HP Services.
The DPM powers on but does not boot
• Check if the second VSM is active.
• Check the status of VSM service in the VSM monit-
or. Double-click on the VSM icon in the system tray.
• The “instant on” license has expired. See“Entering
licenses” on page 19.
The VSM does not become active on startup.
Check the VSM monitor status tab to see if the VSM
is running with local setup.
• Local setup means that the virtual disks containing
the setup database were not located on startup
and that the system started with a local (blank)
database.
• Verify zoning and LUN masking.
• Verify that the VSM is connected to the Fibre
Channel switch, and there are link lights on the
HBA or switch port.
• Check the VSM Monitor Recovery tab to identify
if any recovery steps are needed. Use VSM safe
mode to:
• Recover startup data from backup.
• Recover from a corrupted setup database.
The VSM is active but does not see pools, virtual disks,
and so on.
Configuration problems
Table 8 Configuration problems
Corrective actionProblem
Minimize the VSM client window and then maximize
the window. The GUI should appear. This may also
occur if the display resolution does not match that of
the server.
After rebooting the VSM server, a dull grey-green
screen appears, but nothing else happens.
• Verify that a VSM license is installed. License keys
are tied to the IP address of the VSM. If the VSM
IP address changes, uninstall the licenses and rein-
stall from the original license files.
• Verify that the license capacity has not been ex-
ceeded.
Storage pool cannot be created.
Basic maintenance and troubleshooting124