HP Smart Update Manager 5.3 User Guide

The Update returned an error message appears
When installing any component, if the installation fails, HP SUM displays the Update returned
an error message.
Solution: To determine the installation failure, review the associated component log.
Installation failed when installing Linux RPMs
When you install a Linux RPM, the installation fails and you receive the Update returned an
error message.
Solution: Ensure that you select the bundle for the operating system distribution on the Select Bundle
screen for installation or remove the RPMs from the directory that are not applicable to the Linux
distribution you are using.
This error can appear when the RPMs for more than one Linux distribution are present in a single
repository and a SPP bundle from the Select Bundle screen is not selected.
When multiple versions of source RPMs exist, the RPMs that are not the latest are not installed, and
Update not needed or Not Updated-already current messages appear. HP SUM
cannot determine which source RPMs go with which distribution because the RPMs do not contain
operating system information.
Discovery and connection issues
The connection error or Discovery Failed message appears
Solution: Use the following checklist to find a solution.
Troubleshooting connection errors
Use these tips to troubleshoot HP SUM connection errors:
• Ensure your workstation does not have an existing connection to the ADMIN$ share on the
target IP address. If it does, it prevents HP SUM from connecting to the remote server’s share
because Windows only allows one connection from a client to a server’s share. This can be
verified by entering net use at a command prompt. If a share to the target IP address
\admin$ share exists, delete it, and then attempt the installation again.
• Ensure that the target IP address server’s admin$ share is accessible. Validate the target server
can be accessed by entering net use x: \\<ip_address_or_dns_name>\admin$
for the target server IP address or DNS name. When the connection is validated, ensure that
it is deleted by entering net use x: /d at the command prompt.
• Ensure the user ID being used to connect to the target IP address server is part of the
administrator’s or Linux root equivalent group. If it is not, HP SUM blocks installation to the
target.
• Ensure WMI is enabled and running on all Windows target servers.
• For Windows target servers, enter the user name in DOMAIN\USER format, where <user>
is the administrative user name, and <domain> is either the NETBIOS computer name or the
Active Directory domain name for this user account.
• For Linux, ensure the SSH port is not blocked by a firewall.
• For Linux, ensure that the target server can be contacted through SSH and that the scp
command is available to securely send files to the target server.
• Ensure the firewall ports are open on any routers in the network. For more information, see
“Network ports used by HP SUM” (page 59).
Discovery and connection issues 63