HP Smart Update Manager 5.3 User Guide

6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Active Health System log (HP ProLiant Gen8 servers only)
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning
User Guide on the HP website:
http://www.hp.com/go/ilo/docs
• OA SHOW ALL report (for HP BladeSystem products only)
For information on obtaining the OA SHOW ALL report, see:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&
cc=us&objectID=c02843807
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Contact HP link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call [phone] to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Information to collect before contacting HP 71