Managing HP Serviceguard A.11.20.10 for Linux, December 2012

8.10 Troubleshooting Serviceguard Manager
The following section describes how to troubleshoot issues related to Serviceguard Manager
SolutionProblem
Ensure that a loop back address is mentioned in the /etc/
hosts file 127.0.0.1 localhost.localdomain
localhost
“Service Temporarily Unavailable” when trying to launch
Serviceguard Manager
Run the Tomcat startup command
/opt/hp/hpsmh/tomcat/bin/startup.sh
Tomcat process has not started by any chance
1. Install the pre-requisite version of Java(1.6 or later) and
Tomcat(5.x or 6.x)
2. Ensure /usr/bin/java is pointing to supported
version of Java ("ll /usr/bin/java" ). Otherwise, unlink
unlink /usr/bin/java and create a new link ln
-s <full path of JAVA installation
directory> /usr/bin/java
3. Ensure /usr/share/sgmgr-tomcat points to tomcat
installation directory, that is, catalina_home ( "ll
/usr/share/sgmgr-tomcat"). Otherwise, unlink
unlink /usr/share/sgmgr-tomcat and create
a new link ln -s <full path of Tomcat
installation directory>
/usr/share/sgmgr-tomcat
4. Ensure Serviceguard-manager-tomcat rpm is
installed ("serviceguard-manager-tomcat-01.00-0"
should be listed in execution of the command "rpm -qa
| grep serviceguard")
5. Run /opt/hp/hpsmh/tomcat/bin/tomcat_cfg
script
The following message is displayed when erviceguard
Manager is launched from HP System Management Home
(SMH) web page, if Java and/or Tomcat versions are not
as per the pre-requisite:
Service Temporarily Unavailable or Http
status 500 proxy error or SMH can't find the
requested page
8.10 Troubleshooting Serviceguard Manager 255