HP Serviceguard for Linux Enterprise Version 12.00.00 Release Notes, May 2014

9 Troubleshooting
The following table describes how to troubleshoot issues related to Serviceguard Manager
installation:
SolutionProblem
You must create the sgmgr user manually and the password
must be same as on the other system. To create the sgmgr user
manually:
a. Add the user:
useradd sgmgr
b. Enter the password:
passwd sgmgr
The sgmgr user is not created during installation of
Serviceguard Manager.
For Local user:
• Check if PAM module is installed in your Linux system.
• If you do not find the required node in Serviceguard Manager,
try logging to that node through cli using login credentials;
this will confirm if the login credentials are valid for that node.
LDAP user:
Check if the user credentials are valid on the nodes where LDAP
is configured, then ensure that the logged in credentials are
working with LDAP.
Login failure
Serviceguard Manager uses the default keystore (certificate) that
comes along with Jetty installation. Update the keystore path in
the jetty_location/etc/jetty-ssl-sgmgr.xml to your
own certificate; this will make Serviceguard Manager to use the
custom SSL certificate for the 5522 port.
If the default keystore of Jetty is expired or if the user
needs to change to custom certificate.
1. Check the Jetty status:
# service jetty-sgmgr status
2. If not, restart the Jetty server:
#service jetty-sgmgr restart
Ensure that the Jetty server instance is running as mentioned
earlier and the firewall has no reject rules for port 5511 and
5522 or HTTP/HTTPS traffic.
If nodes are not getting detected by Serviceguard
Manager or Serviceguard Manager is unable to
launch, ensure that the product is installed and
configured completely on those nodes.
10 Related information
The latest documentation for HP Serviceguard for Linux Enterprise version 12.00.00 is available
at http://www.hp.com/go/linux-serviceguard-docs. Available documents include component
release notes which contains the new features, problems fixed, and known issues and limitations
and guides:
• HP Serviceguard for Linux Version A.12.00.00 Release Notes
• HP Serviceguard Contributed Toolkit Suite on Linux Release Notes Version A.12.00.00
• HP Serviceguard Toolkit for Enterprise DB PPAS for Linux Release Notes Version A.12.00.00
• HP Serviceguard Toolkit for SAP Sybase ASE and SAP Sybase Replication Server for Linux
Release Notes Version A.12.00.00
• HP Serviceguard Toolkit for NFS on Linux Release Notes Version A.12.00.00
• HP Serviceguard Toolkit for Oracle on Linux Release Notes Version A.12.00.00
• Metrocluster with Continuous Access EVA P6000 for Linux Version B.12.00.00 Release Notes
9 Troubleshooting 27