HP Serviceguard for Linux Version A.11.18 Deployment Guide, August 2008

Problem: Storage Management Utility browser interface does not display any “Manage” menu

options in the left-hand column

Possible Remedy: Refresh the browser window.

Problem: When installing the Serviceguard patch, the sgupdate command encounters an error. For

example:

An update for sgproviders exists - loading.

Error executing command "rpm -U /tmp/julie/rpms/sgproviders-

A.02.00.01-0.rhel5.i386.rpm".

See file /tmp/rpminst.4550 for details.

Possible Remedy:

a. Stop and restart the cimserver.

cimserver -s

cimserver

b. Rerun the update command from the patch “tools” directory:

./sgupdate

Problem: Error invoking the Serviceguard manager

Bad Gateway

The proxy server received an invalid response from an upstream

server.

Possible Remedy: The Java path for tomcat is wrong. To fix, make sure you have Java JDK 1.4.2 or

greater (Java 5 JDK is recommended). If not, install it. If you do not know the path to Java, you can

run the “find” command to find all java files and directories. For example “find / -name java” will

search the entire system under “/”. Look for the result under the JDK, not the JRE, for example,

/usr/java/jdk1.5.0_15/bin/java. Then run /opt/hp/hpsmh/tomcat/bin/tomcat_cfg to input the

correct path to the Java.

Problem: Error configuring consolidated log using the Wizard when attempting to apply the

configuration.

ERROR: Command /etc/init.d/syslog-ng start

failed on node adam.

ERROR: Command /etc/init.d/syslog-ng start

failed on node eve.

Possible Remedy: Start the service manually on each node using the following command:

“/etc/init.d/syslog-ng start”, then re-apply the configuration from Serviceguard Manager.

Support of other distributions and architectures

HP Serviceguard for Linux, version A.11.18 supports Novell SLES 10 and Red Hat Enterprise Linux 4

as well as Red Hat 5. In addition to running on the ProLiant IA32/x86 architecture, it also runs on

ProLiant x86_64 and Integrity architectures. The installation and configuration scripts are designed to

support those distributions and architectures as well as Red Hat 5 on IA32. It is beyond the scope of

this white paper to fully describe the installation steps for Red Hat 4 and SLES10 and the 64-bit

architectures.

The key information needed for those distributions is the list of rpms that must be installed from the

distribution CDs. These are:

For Red Hat 4: net-snmp, kernel-devel, glibc-devel, glibc-headers, glibc-

kernheaders, kernel_smp_devel, xinetd, and gcc

For SLES 10: pidentd, glibc, glibc-locale, glibc-devel, glibc-info, net-

snmp, kernel-source, libmudflap, cpp, xinetd, gcc