Serviceguard Manager Version A.04.00 Release Notes Manufacturing Part Number: B8325-90046 June 2004 © Copyright , 2004 Hewlett-Packard Company.
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Serviceguard Manager Version A.04.00 Release Notes 1 Chapter 1 Serviceguard Manager Version A.04.
Serviceguard Manager Version A.04.00 Release Notes Announcements Announcements Serviceguard Manager is the graphical user interface for Serviceguard product. With it, you can monitor, administer, and configure clusters managed by Serviceguard, Serviceguard Extension for RAC, Metrocluster, Continentalclusters, and Serviceguard Extension for Faster Failover. Serviceguard Manager replaces ClusterView and the SAM High Availability tool.
Serviceguard Manager Version A.04.00 Release Notes Announcements Serviceguard Manager can be installed on HP-UX, Linux, and Windows. The Serviceguard Manager software for all platforms is available free from the web at http://www.software.hp.com..
Serviceguard Manager Version A.04.00 Release Notes What’s in this Version What’s in this Version Serviceguard Manager version A.04.00 supports Serviceguard A.11.16. • In Serviceguard Manager A.04.00, you can create or modify configuration of clusters and packages on nodes with Serviceguard version A.11.16. Many of your configuration options are discovered by Serviceguard and displayed in lists for you to select.
Serviceguard Manager Version A.04.00 Release Notes What’s in this Version The Alerts button tells you there is information about serious alerts. We can see a red-bordered cluster is down. Also critical are the clusters that have a package icon with a red X, showing they have a package that is down. Figure 1-1 Serviceguard Manager Map and Tree With Serviceguard Manager, you see Serviceguard objects three ways. • Chapter 1 In the tree on the left pane, you see cluster relationships listed hierarchically.
Serviceguard Manager Version A.04.00 Release Notes What’s in this Version You can navigate through the map by clicking an object in the tree. The map pane will show information relevant to the object you clicked. For example, if you click a node, you see that node, its cluster, and the packages configured to run on it. 8 • In the map on the right pane, you can see configuration relationships by the position of objects in the diagram. You can see status from the colors and symbols.
Serviceguard Manager Version A.04.00 Release Notes What’s in this Version You can issue common administrative commands on your clusters through Serviceguard Manager. WIth Serviceguard A.11.16 clusters, administrators can be specified by configuring a non-root Admin Access Control Policy.
Serviceguard Manager Version A.04.00 Release Notes What’s in this Version With Serviceguard A.04.00, you can configure clusters and packages on nodes with Serviceguard A.11.16 installed. Figure 1-3 Configuring clusters with Serviceguard Manager (Nodes tab) How it Works You install Serviceguard Manager on a management station. This can be HP-UX, Linux, or Windows.
Serviceguard Manager Version A.04.00 Release Notes What’s in this Version From the management station, you connect to a Session Server with Serviceguard installed (HP-UX or Linux). Each Session Server connection is displayed on the tree with the clusters it discovered. The component of Serviceguard that interfaces with Serviceguard Manager is called the COM (Cluster Object Manager). The version of the Session Server’s COM is shown in its properties.
Serviceguard Manager Version A.04.00 Release Notes What Documentation is Available for This Version What Documentation is Available for This Version These Release Notes will help you install Serviceguard Manager. Once Serviceguard Manager is running, online help has the information about how to use the interface. Start with the Help section “Using Serviceguard Manager.” If you have installed Serviceguard Version A.11.16 on any nodes, be sure to read the topic “Security, Logons, and Permissions” there.
Serviceguard Manager Version A.04.00 Release Notes What Documentation is Available for This Version For information about HP OpenView Operations, IT/Operations, and Network Node Manager, refer to: http://www.docs.hp.com/hpux/netsys Further Information Additional information about Serviceguard and high-availability topics may be found on HP’s web pages: http://www.hp.com/hpux/ha (High Availability) and http://www.hp.com/linux (Linux-specific). Also see http://www.hp.com/go/ha.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Compatibility Information and Installation Requirements Before you begin an installation, read this entire document and any other Release Notes or READMEs you have. Compatability This section summarizes the compatability of this version of Serviceguard Manager with related products and their versions. For all versions (this and older), see the Serviceguard Manager Support Matrix posted on http://www.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Memory Requirements Running on HP-UX, these are the minimum requirements for Serviceguard Manager: • 256 MB of available memory • 120 MB of available hard disk space under /opt • 1 MB of available hard disk space under /usr • 1 MB of available hard disk space under /etc/opt/OV if OpenView is installed. • 3-15 MB of available hard disk space under /var for log files.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Requirements for Capabilities With Serviceguard version A.04.00, a new capablity was added. Now you can configure clusters and packages using nodes that have Serviceguard version A.11.16. Administration has changed from previous versions as well. Serviceguard version 11.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Table 1-1 Capabilities of Session Servers on Target clusters (Continued) Session Server’s Service guard version Target cluster’s Service guard version A.11.13 A.11.14, and A.11.15 A.11.13, A.11.14, and A.11.15 A.11.16 Chapter 1 To Monitor To Administer To Configure A.11.13 A.11.14, and A.11.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Table 1-1 Capabilities of Session Servers on Target clusters (Continued) Session Server’s Service guard version Target cluster’s Service guard version A.11.16 A.11.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Each Serviceguard node must allow these connections: • from the Serviceguard Manager node: — udp on port 161 • to the Serviceguard Manager node: — udp on port 162 • to the COM node: — tcp on port 5303 - and allow only packets with SYN flag.
Serviceguard Manager Version A.04.00 Release Notes Compatibility Information and Installation Requirements Because SNMP uses a single dedicated port, only one application can receive messages. For more information about SNMP, open online help and go to Troubleshooting Clusters, SNMP Problems.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Installing and Running Serviceguard Manager Installing Software You can install Serviceguard Manager on an HP-UX workstation, on an HP-UX server (with or without Serviceguard), on a Linux workstation (with or without Serviceguard), or on a PC with Windows XP Professional Edition or Windows 2000 Professional.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager If you are updating from an earlier version, first uninstall the earlier version. If you update from a version of Serviceguard Manager earlier than A.03.00, your user preference files will be replaced with newer default settings. Preference files changed inA.03.00.01, and earlier settings cannot be carried over. NOTE Serviceguard Manager supports system default colors for all platforms.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager 1. Select your operating system from the “Software Specification” pull-down list. (To see the version of an HP-UX node, use the uname command from the node.) 2. Download the depot, and store it on your disk, perhaps in the /tmp directory. To save disk space, you can remove this depot from your disk when you have finished installing. 3. Run the swinstall command on this depot.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager For more information about installation procedures and related issues, refer to the man page for swinstall. Also see the manual Managing HP-UX Software with SD-UX , which can be viewed or printed from http://www.docs.hp.com -> HP-UX 11.0 Operating System -> System Administration.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager rpm -i sgmanager-A.04.00.00-1.product.redhat.i386.rpm — For SuSE Linux (32-bit machines): rpm -i sgmanager-A.04.00.00-1.product.suse.i386.rpm — For SuSE Linux (64-bit machines): rpm -i sgmanager-A.04.00.00-1.product.suse.ia64.rpm After rpm completes, verify the installation: 1. Is the man page is installed? (Enter: man sgmgr) 2.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager 1. Insert the disk in the PC’s drive. 2. Click the Start menu in lower left corner of your screen. Choose Settings -> Control Panel. Double-click Add/Remove Programs. 3. Click on Install. 4. Navigate to SGManager\Windows. Select sgmanager.exe. 5. Click Finish and follow installation directions. • To install from the web: 1. Go to http://www.software.hp.com. Click High Availability, then Serviceguard Manager. 2.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager If you have Network Node Manager installed on this computer, see Installing with OpenView, below. Verify that the name ServiceGuardManager is listed in Start -> Programs ->. Verify that a SG Manager A.04.00 icon is on your desktop. If you are updating from an earlier version of Serviceguard Manager, your user preference files are replaced with default settings.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager • Modifies the Event Configuration Tool so you can set up automatic actions and filter Serviceguard messages. • Lets you configure the data collection to get historical MIB data from network nodes, including data stored in Serviceguard MIB objects. The Serviceguard subagent services the Serviceguard MIB objects. By default, it is installed in /usr/lbin/cmsnmpd.
Serviceguard Manager Version A.04.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager After uninstalling Serviceguard Manager, you can remove the Serviceguard Manager logs; if you are not going to re-install, you can remove the entire directory (by default, /var/opt/sgmgr/). If you are not going to re-install, you can also remove the preferences that are stored in the user’s home directory, under the .sgmgr directory.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager — hpEMSTraps — hpmcMgmt Traps — hpmcSGTraps 2. Remove SGMgr MIBs: Go to the NNM menu and select Options -> Load/Unload MIBs:SNMP. Unload the following MIBs: — hp-cluster — hp-sgcluster • If you have OVO (which includes NNM): 1. Remove messaging: Go to the Message Group Bank, and delete Message Group HA. 2. Remove templates and monitors: Open the Message Source Templates window.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Notice that the configuration tab shows only the nodes in your current map. If you have several subnets, connect to a Session Server in each, and use the View All option. 2. Log in to each node and edit the /etc/snmpd.conf file to remove your computer from the list. 3. Stop and re-start the SNMP Master Agent on the node. a. Find the process ID number, using: ps -ef | grep snmp.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager • Role: Which commands the user may issue on the cluster where the policy is configured. There are 4 non-root roles: — monitor (view, read-only): in cluster configuration file. This is the only role that does not require a Host with Serviceguard A.11.16.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Bootstrapping a new A.11.16 node If you have a cluster on an A.11.16 node, be sure to configure at least one Access Control Policy if you want to see the cluster and its nodes in Serviceguard Manager. Once a cluster is configured, Serviceguard will only check access in the cluster’s configuration files. It will ignore the .rhosts file and the cmclnodelist file.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Logins, roles and security, Version A.11.15 and earlier: If you are an experienced Serviceguard user, you may think there is a similarity between the command-line user’s cmviewcl command and the way Serviceguard Manager user gets information about remote clusters with Serviceguard version A.11.15 and earlier.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Making a Highly Available Connection If you wish, you can create a Serviceguard package that will keep the connection between your monitoring station and the Session Server highly available. If there is a failure in the connection, you might see the “Connection Dropped” message flash momentarily, but Serviceguard will maintain your connection.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager 4. Open the control script template. Make just two modifications, and leave the defaults for the other fields. These will allow the connection between your client (Serviceguard Manager management node) and the Session Server: • Insert the IP address associated with your package (the package’s relocatable address). • Insert the address of the subnet.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Launching Serviceguard Manager from HP-UX To launch Serviceguard Manager, standalone, in HP-UX, go to the Serviceguard Manager directory (by default, /opt/sgmgr/bin) and enter the sgmgr or ./sgmgr command, plus any options you want. To see the full command, enter man sgmgr. The options are also listed below in sgmgr Command Syntax. You can also create a script or alias that includes the options you want.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager • Open a DOS window. At the DOS prompt, enter the SGMgrDOS.exe command. Depending on your system path setup, you may have to enter the SGMgr directory (by default C:\Program Files\Hewlett-Packard\ServiceGuard Manager\bin). You can also enter options, as listed below in sgmgr Command Syntax. It is best to put quotes around command and file path names.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager — If you specify the -l option, you may also specify the -p option to give that user’s password. — The -c option specifies the clusters you want the Session Server to discover. (The Session Server can discover only the nodes on its subnets.) These clusters will be displayed on your map, under the Session Server’s name. Repeat the -c option for several clusters in this session.
Serviceguard Manager Version A.04.00 Release Notes Installing and Running Serviceguard Manager Select a tree or map object and look at Actions. You will see Administration if you have permission. If you select an object with Serviceguard A.11.16, you will also see Configuration.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version Patches and Fixes in this Version This section lists known patches, defects that have been fixed in this version, and current known defects and workarounds. Please consult the Release Notes for the language you will install, to find information about language-specific patches, defects, and known problems.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version Before you use the Event Browser, install a patches on all HP-UX nodes in the clusters that will send the SNMP traps to your Serviceguard Manager Event Browser. The patch numbers are: • PHSS_26724 for HP-UX 10.x • PHSS_27858 for HP-UX 11.x Serviceguard Manager installs its own JRE (Java Runtime Environment).
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version 44 • JAGae67456 - Using RemoteX, “Save Map” creates empty file. This is a defect in Serviceguard Manager A.03.00.01 on Linux. The Save Map functionality has changed in A.04.00 • JAGae67232 - Right click in tree may cause an exception (Fixed in A.03.00.01)Commands do not always complete if user right-clicks on an object that is not selected.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version • JAGae50769 - In Simplified Chinese and Traditional Chinese locales on Windows, installer renders buttons as squares. (Fixed in A.03.00.01) • JAGae50746 - “Include Unused SG nodes” button does not work in Change Sessions dialog • JAGae50692 - Can not read .sgm files saved from Serviceguard Extension for RAC (Fixed in A.03.00.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version • What is the workaround? Do not hide the tree. If you do, you have to close Serviceguard Manager and open a new instance. JAGaf19307 - Serviceguard/SIM integration does not un-install properly • What is the problem? After Serviceguard Manager is uninstalled, it is still on the menu. If you click on it, it says “Error 404 not found.” • What is the workaround? There is no workaround.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version • What is the workaround? Install Serviceguard Manager on one of the platforms it supports. JAGaf18880 - Serviceguard Manager integration with OVO 8.0 is not complete • What is the problem? Serviceguard Manger does not completely integrate with OVO 8.0. The tools are missing, although you can manually install the other functionality is there. OVO 8.0 includes NNM 7.1, and the NNM 7.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version When you click Apply, you will get an internal error, “Null pointer exception.” In the Operations Log, after Operation Completed”, you may see a message like this: “Error: Missing ‘{’ in Component definition.” • What is the workaround? Try to create clusters with alpha-numeric characters in the name. If you use other keyboard characters, check the log file carefully.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version • What is the workaround? In package names, do not use any of the special characters listed. If you have an existing package with these special characters, you will not be able to configure it through Serviceguard Manager unless you change its name. JAGaf14600 Package and property sheets show non-configured cluster monitored subnets.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version JAGaf12970 Service commands that contain quotes are not passed to control script. • What is the problem? This happens when you are using Guided Mode and letting Serviceguard Manager create your control script automatically. If you enter a service command with quotes in it, such as /usr/bin/X11/xclock -title "My Xclock", your quotes will be ignored when they are transferred.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version JAGaf11256 Serviceguard Manager won’t discover nodes if another cluster has the same name. • What is the problem? Once Serviceguard Manager discovers a cluster, it will ignore any others that have the same name. For example, imagine that one subnet has a cluster named node1 and node2. Now imagine that another subnet has a cluster named clus1, whose members are nodeX and nodeY.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version JAGae71073 Search Help Index with “enter” key does not work in Japanese or Korean. • What is the problem? In Japanese and Korean versions, Serviceguard Manager will freeze if you type local characters into the Index tab of Help and then type enter. • What is the workaround? Use the Search tab instead.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version • What is the workaround? Before installing Serviceguard Manager on Traditional Chinese version of HP-UX, HP recommends running the Java Out-Of-The-Box tool to modify kernel parameters. Please refer to http://www.hp.com/products1/unix/java/java2/outofbox/ infolibrary/release_notes_java_oob.html. JAGae50774 In Traditional Chinese and Simplified Chinese, the license agreement radio button text is illegible.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version JAGae50110 Welcome Dialog and others: Mnemonic underline indicator can be incorrect in non-English interfaces • What is the problem? In non-English interfaces, the keyboard mnemonics are indicated by underlining a letter in parentheses. This indicates that the item can be accessed by holding the alt key while pressing that letter. In some translations, the underline is misplaced.
Serviceguard Manager Version A.04.00 Release Notes Patches and Fixes in this Version Serviceguard Manager can only translate the start and end messages for every admin operation. The intermediate messages are only in English. • Chapter 1 What is the workaround? There is no workaround.
Serviceguard Manager Version A.04.00 Release Notes Software Availability in Native Languages Software Availability in Native Languages Serviceguard Manager Version A.04.00 interface is available in five language options: • ABA American English • ABJ Japanese • AB0 Simplified Chinese • AB1 Korean • AB2 Traditional Chinese Please consult the Release Notes for the language you will install, to find information about language-specific patches, defects, and known problems.
