Building Disaster Recovery Serviceguard Solutions Using Metrocluster with EMC SRDF

Table 7 Error messages and their resolution (continued)
ResolutionCauseLog Messages
Refer to Metrocluster documentation for
cleanup procedures needed before restarting
the Site Controller.
3. Enable node switching for the package
managed by Site Controller Package on
the site.
4. Clean the site using the cmresetsc
tool.
Site Controller startup failed.
5. Restart the Site Controller package.
The Site Controller
Package has failed to start
on the remote site, siteB.
Starting Site Controller package on site siteB.
Site Controller start up on the site siteA has
failed.
1. Check the log files of all the packages
managed by Site Controller package
on the other site.
2. Identify issues, if any, and fix them.
Clean up the site siteA and start package
again.
3. Enable node switching for the package
managed by Site Controller Package on
the other site.
Refer to Metrocluster documentation for
cleanup procedures needed before restarting
the Site Controller.
4. Clean the other site using the
cmresetsc tool on a node in the other
site.
Site Controller startup failed.
5. Restart the Site Controller package.
The Site Controller
package shutdown
Closing site safety latch at site siteA.
Checking all packages managed by Site
Controller at siteA: <List of all packages
1. Check the package log file on the node
it has failed to halt successfully.
detected that a package
failed to halt successfully.
2. Clean any stray resources owned by the
package that are still online on the
node.
managed by Site Controller on this site> have
halted.
3. Enable node switching for the package
on the node.
Package hrdb has not halted cleanly on node
<node name>.
Site Controller halt failed.
One of the packages
managed by the Site
Executing: cmrunpkg <list of packages
managed by Site Controller>.
1. Check the log file of the package on the
nodes where node switching is not
enabled.Controller package does
not have node switching
Unable to run package <Package managed
by Site Controller package>on node <node
name >, the node switching is disabled.
2. Clean any stray resources owned by the
package that are still online on the
node.
enabled on its configured
nodes at this site.
cmrunpkg: Unable to start some package or
package instances.
3. Enable node switching for the package
on the nodes.
Check the log files of the packages managed
by Site Controller for more details.
4. Clean the site using the cmresetsc
tool.
Refer to Metrocluster documentation for
cleanup procedures needed before restarting
the Site Controller.
5. Start the Site Controller package.
Site Controller startup failed.
The Site definitions in the
Serviceguard cluster are
no longer available.
Failed to get local site name.
There is no site defined for this node in the
cluster configuration.
1. Check the Serviceguard cluster
configuration file and reapply with the
sites defined appropriately.
2. Restart the Site Controller package.
Exiting (when sites are not defined)
The preparation of the
replicated disk and
Failed to prepare the storage for site. 1. Check the host connectivity to disk
arrays.
making it read-write
on the site nodes failed.
2. Ensure that the replication management
software is configured properly and is
functioning correctly.
3. Restart the Site Controller package.
74 Troubleshooting