HP StorageWorks 2000 Modular Smart Array Reference Guide (481599-003, August 2008)

196 HP StorageWorks 2000 Family Modular Smart Array reference guide • August 2008
Problems Using SMU to Access a Storage System
The following table lists problems you might encounter when using SMU to access
a storage system.
Table 7-1 Problems Using SMU to Access a Storage System
Problem Solution
You cannot access SMU. • Verify that you entered the correct IP address.
• Enter the IP address using the format
http://ip-address/index.html
• If the system has two controllers, enter the IP address of the
partner controller.
SMU pages do not display
properly.
• Configure your browser according to “Preparing to Use SMU” on
page 18.
• Click Refresh or Reload in your browser to display current data in
SMU.
• Be sure that someone else is not accessing the system using the
CLI. It is possible for someone else to change the system’s
configuration using the CLI. The other person’s changes might not
display in SMU until you refresh the SMU page.
• If you are using Internet Explorer, clear the following option:
Tools > Internet Options > Accessibility > Ignore Colors Specified
On Webpages.
• Prevent SMU pages from being cached by disabling web page
caching in your browser.
Menu options are not available. User configuration affects the SMU menu. For example, diagnostic
functions are available only to users with Diagnostic access
privileges. For information on user configuration and setting access
privileges, see “Configuring User Access” on page 31.
All user profiles have been
deleted and you cannot log into
SMU or the CLI with a remote
connection.
1. Use a terminal emulator (such as Microsoft HyperTerminal) to
connect to the system’s serial CLI port.
2. In the emulator, press Enter to display the serial CLI prompt (#).
No password is required because the local host is expected to be
secure.
3. Use the create user command to create new users. For
information about using the command, enter
help create user or see the
CLI reference guide.