HP StorageWorks 2012sa Modular Smart Array user (488320-004, March 2013)
Table Of Contents
- Contents
- About This Guide
- 1
- System Components
- 2
- Installing and Cabling Enclosures
- 3
- Connecting Hosts
- 4
- Configuring a System for the First Time
- 5
- Troubleshooting
- Fault Isolation Methodology
- Correcting Enclosure IDs
- Using System LEDs to Diagnose Problems
- Is the front panel Fault ID amber?
- Is the controller back panel OK LED off?
- Is the controller back panel Fault/Service Required LED amber?
- Are both drive module LEDs, Online/Activity, and Fault/UID LEDs off?
- Is the drive module Fault/UID LED blinking amber?
- Is a connected port’s Host Link Status LED off?
- Is a connected port’s Expansion Port status LED off?
- Is a connected port’s Ethernet link status LED off?
- Is the power-and-cooling module AC Power Good LED off?
- Is the power-and-cooling module DC Voltage/Fan Fault/Service Required LED amber?
- Is the drive enclosure back panel OK LED off?
- Is the drive enclosure Fault/Service Required LED amber?
- Isolating a Host-Side Connection Fault
- Isolating a Controller Module Expansion Port Connection Fault
- Resolving Voltage and Temperature Warnings
- A
- Environmental Requirements and Specifications
- B
- Regulatory Compliance and Safety
- Index
Chapter 5 Troubleshooting 57
Is the controller back panel Fault/Service
Required LED amber?
Are both drive module LEDs, Online/Activity, and
Fault/UID LEDs off?
Answer Possible Reasons Actions
No System functioning properly. No action required.
Yes
(blinking)
One of the following errors
occurred:
• Hardware-controlled power-
up error
• Cache flush error
• Cache self-refresh error
• Restart this controller from the
other controller using SMU or the
CLI.
• Remove the controller and reinsert
it.
• Contact an authorized service
provider for assistance.
• Replace the controller.
Yes An enclosure-level fault
occurred.
If installing a controller FRU,
the module has not gone online
and likely failed its self-test.
• Check the event log for specific
information regarding the fault.
• Isolate the fault.
• Contact an authorized service
provider for assistance.
• If installing a controller FRU,
restart the controller and check the
event log for errors.
Answer Possible Reasons Actions
Yes • There is no power.
• The drive is offline.
• The drive is not configured.
• Check that the drive is fully
inserted and latched in place, and
that the enclosure is powered on.