HP StorageWorks 2012sa Modular Smart Array user (488320-004, March 2013)
Table Of Contents
- Contents
- About This Guide
- 1
- System Components
- 2
- Installing and Cabling Enclosures
- 3
- Connecting Hosts
- 4
- Configuring a System for the First Time
- 5
- Troubleshooting
- Fault Isolation Methodology
- Correcting Enclosure IDs
- Using System LEDs to Diagnose Problems
- Is the front panel Fault ID amber?
- Is the controller back panel OK LED off?
- Is the controller back panel Fault/Service Required LED amber?
- Are both drive module LEDs, Online/Activity, and Fault/UID LEDs off?
- Is the drive module Fault/UID LED blinking amber?
- Is a connected port’s Host Link Status LED off?
- Is a connected port’s Expansion Port status LED off?
- Is a connected port’s Ethernet link status LED off?
- Is the power-and-cooling module AC Power Good LED off?
- Is the power-and-cooling module DC Voltage/Fan Fault/Service Required LED amber?
- Is the drive enclosure back panel OK LED off?
- Is the drive enclosure Fault/Service Required LED amber?
- Isolating a Host-Side Connection Fault
- Isolating a Controller Module Expansion Port Connection Fault
- Resolving Voltage and Temperature Warnings
- A
- Environmental Requirements and Specifications
- B
- Regulatory Compliance and Safety
- Index
About This Guide 9
HP Technical Support
Telephone numbers for worldwide technical support are listed on the HP support
website:
http://www.hp.com/support/.
Collect the following information before calling:
■ Technical support registration number (if applicable)
■ Product serial numbers
■ Product model names and numbers
■ Applicable error messages
■ Operating system type and revision level
■ Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
Customer Self Repair
HP customer self repair (CSR) programs allow you to repair your HP StorageWorks
product. If a CSR part needs replacing, HP ships the part directly to you so that you
can install it at your convenience. Some parts do not qualify for CSR. Your HP-
authorized service provider will determine whether a repair can be accomplished by
CSR.
For more information about CSR, contact your local service provider. For North
America, see the CSR website:
http://www.hp.com/go/selfrepair
Product branding initially included the term StorageWorks, which is no longer used.
Although the term is removed from the title and footers in this version of the
document, references to related documents, media, and user interfaces use the term.
Product Warranties
For information about HP StorageWorks product warranties, see the warranty
information website:
http://www.hp.com/go/storagewarranty