SmartStart 8.70 Release Notes

Diagnostics 13
When using HP Insight Diagnostics Online Edition on some browser configurations (mostly in Linux
operating systems), some buttons might not appear on the viewable page. Some screens also do not
have a scroll bar for navigating that page.
Workaround
The Page Up and Page Down keys are effective for navigating the page and for accessing the action
buttons. Hiding some of the browser menus enables these items to be visible.
• Physical drive numbering appears different in HP Insight Diagnostics as compared to the HP Array
Configuration Utility.
Description
The SCSI ID of physical drives is different in HP Insight Diagnostics as compared to the HP Array
Configuration Utility. HP utilities and disk drive backplanes that report or indicate SCSI ID information
do not consistently follow a 0-base or 1-base ordering convention. As a result, identifying a drive in
question for servicing or configuration is difficult.
Workarounds
Use the new Smart Array Drive Diagnosis Identify Drive button in Insight Diagnostics to flash the amber
Fault LED and identify the disk drive. For SATA and SAS drives, the Identify Drive command activates the
drive's front panel blue LED.
HP Insight Diagnostics limitations
HP Insight Diagnostics limitations are feature constraints caused by the environment that HP Insight
Diagnostics is running in or features that have not been added in the current version.
• Limited Survey information
Description
Survey might not display complete information for some devices, or information for some devices might
be limited. Data captures are based upon drivers available to HP Insight Diagnostics.
• Limited or no hard disk drive information or tests available on RAID controllers that are not Smart Array
Controllers
Description
In RAID configurations that are configured without Smart Array Controllers, physical and logical drive
information and available tests are limited. Depending on the configuration and RAID controller, Insight
Diagnostics might not be able to view the physical and logical drives managed by the RAID controller.
Workaround
No workarounds exist.
• No fan, temperature, or power supply information is available unless the HP Management Agents are
installed and running.
Description
Diagnostics is dependent on the HP Management Agents for several health-related devices such as fans,
temperature sensors, and power supplies. If the Management Agents are not running, HP Insight
Diagnostics ignores these devices because they are not visible to the software.
Workaround
Be sure that you are running the latest HP Management Agents, and then Install HP Insight Diagnostics
on your Linux partition.