HP Storage Essentials V5.00.01 installation guide (T4283-96011, January 2006)

Troubleshooting264
• ”Unable to Find Elements on the Network” on page 267
• ”Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration” on
page 268
• ”A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly” on page 268
• ”Unable to Monitor McDATA Switches” on page 268
• ”Unable to Detect a Host Bus Adapter” on page 268
• ”Navigation Tab Displays Removed Drives as Disk Drives” on page 268
• ”Unable to Obtain Information from a CLARiiON Storage System” on page 269
• ”Discovery Fails Too Slowly for a Nonexistent IP Address” on page 269
• ”“CIM_ERR_FAILED” Message” on page 270
• ”Communicating with HiCommand Device Manager Over SSL” on page 271
• ”Unable to Discover a UNIX Host Because of DNS or Routing Issues” on page 272
About the Topology
The software determines the topology by looking at the following:
• Fibre channel switch The fibre channel switch contains a list of all elements within the fabric.
The software obtains a detailed listing of all elements connected to the switch fabric.
• A host containing a Host Bus Adapter (HBA) All fibre channel host adapters look for
available elements attached to the HBA. This information is gathered by CIM Extensions and
sent to the management server.
Table 9 Troubleshooting Discovery and Discovery Data Collection/Get Details
Scenario Description What to do
The host appears discovered
and it is connected to the
switch.
The software is aware of the
host, but it cannot obtain
additional information about it.
Verify that a CIM Extension is
installed on the host.
Discovery from HP SIM
Discover the host again in HP
Systems Insight Manager. Then,
run Discovery Data Collection.
Discovery from HP SE
Try discovering the element
again in HP SE. Then, run Get
Details.