HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

Troubleshooting690
<admin-user>management-server-domain\administrator</admin-user>
<SIM-on-windows>true</SIM-on-windows>
<event-unknown-severity-handling>false</event-unknown-severity-handling
>
<connector-time-out-minute>MINUTES</connector-time-out-minute>
</HP-config>
Set MINUTES to an appropriate value for your system (like 30, 60, or 90) based on the startup time
of HP SIM.
Storage Essentials Menus Are Not Shown in HP SIM
If the HP SIM Connector component was not installed correctly or you entered the wrong credentials
on the HP Systems Insight Manager Service Account Credentials screen, the Storage Essentials
menus will be missing on the HP SIM menus. You must re-install the HP SIM Connector. See,
Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed), page 689.
NoSuchElement Error
See ”Using the CLI Command While Upgrading” on page 721.
Difficulty Displaying Storage Essentials Pages After Generating a Custom
Certificate
Generating a custom certificate for HP SIM from a Certificate Authority after HP Storage Essentials is
installed results in HP Storage Essentials pages not being displayed. To resolve this, re-install the HP
SIM connector as described in the HP Storage Essentials Installation Guide.
Troubleshooting the Oracle Database (Windows)
This section provides Oracle troubleshooting help:
• Use Only the Installation Wizard (or Unix Scripts) to Install/Upgrade Oracle, page 690
• Existing Oracle Database Is Detected, page 691
Use Only the Installation Wizard
(or Unix Scripts) to Install/Upgrade Oracle
With this release of the product, the Oracle database is automatically installed using the new
Installation Wizard (or Unix scripts) developed to install the management server along with the
Oracle database used by the management server. Installing Oracle separately is no longer
recommended.