HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

Troubleshooting692
1. Stop the AppStorManager service, which is the service the management server uses.
NOTE: While the service is stopped, the management server cannot monitor elements and
users cannot access the management server.
2. To find the corrupt log file, look in the alert_appstorm.<timestamp>.log file, which can
be found in one of the following locations:
• Windows: \oracle\admin\APPIQ\bdump.
• Unix systems: $ORACLE_BASE/admin/APPIQ/bdump
You can verify if the redo log listed in the alert_appstorm.<timestamp>.log file is
corrupt by looking for a “redo block corruption” error in the redo log.
3. On the management server, enter the following at the command prompt:
Sqlplus /nolog
4. Enter the following:
Sql> connect sys/change_on_install as sysdba
5. Enter the following:
Sql> startup mount;
6. Enter the following:
Sql> ALTER DATABASE CLEAR UNARCHIVED LOGFILE
'C:\ORACLE\ORADATA\APPIQ\REDO02.LOG';
where C:\ORACLE\ORADATA\APPIQ\REDO02.LOG is the corrupted log file and its path.
7. Enter the following:
Sql> alter database open
8. Enter the following:
Sql> shutdown immediate;
9. Enter the following:
Sql> startup
Receiving HTTP ERROR: 503 When Accessing the Management
Server
If you receive a message resembling the following when you try to access the management server,
make sure your database for the management server is running. If it is not, start the database.
Receiving HTTP ERROR: 503 javax.ejb.EJBException: null;
The following sections describe how to start the database for the management server.
Windows
In the Services window, make sure the OracleOraHome92TNSListener service has started and is set
to automatic. See the Windows documentation for information on how to access the Services
window.
If the OracleOraHome92TNSListener service has not started, but the AppStorManager service has
started, start the OracleOraHome92TNSListener service, and then restart AppStorManager.