HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

Troubleshooting702
• A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly, page 714
• Unable to Monitor McDATA Switches, page 714
• Unable to Detect a Host Bus Adapter, page 714
• Navigation Tab Displays Removed Drives as Disk Drives, page 715
• Unable to Obtain Information from a CLARiiON Storage System, page 715
• Discovery Fails Too Slowly for a Nonexistent IP Address, page 715
• “CIM_ERR_FAILED” Message, page 716
• CIM_ERR_FAILED When Trying to Activate a Zone Set Using McDATA SWAPI, page 717
• Communicating with HiCommand Device Manager Over SSL, page 718
• Unable to Discover a UNIX Host Because of DNS or Routing Issues, page 718
• ERROR replicating APPIQ_EVAStorageVolume during Discovery Data Collection for an EVA
array, page 719
Troubleshooting Mode
Troubleshooting Mode can be used to assist you in identifying and resolving host configuration
issues during discovery, as described in the following steps:
1. If errors occur during discovery, an error message will display at the top of the screen below the
discovery step where the errors occurred. If you receive an error message, enable
Troubleshooting Mode by selecting the Enable Troubleshooting Mode check box located near
the top of the page for each discovery step.
2. A red icon will display in the Problems column for each host for which a problem was detected.
Clicking this icon for a particular host will cause a list of troubleshooting tips to display below
the Enable Troubleshooting Mode check box. Use these tips to assist in the resolution of
configuration problems for that host.
3. You can also enter Troubleshooting Mode by clicking the link located in the error message for
one of the discovery steps. For example, if you are on discovery step 3, you can click the
“Discovery->Setup in Troubleshooting mode” link located in the step 1 error message. Clicking
this link will bring you to the step 1 page with Troubleshooting Mode enabled.
IMPORTANT: When HP Storage Essentials is integrated with HP SIM, if you initiate
discovery from "Step 1 - Setup" (15551)on the HP Storage Essentials Discovery Setup page,
you will significantly limit the functionality of the integrated solution. The HP Storage
Essentials discovery pages are designed primarily for HP Storage Essentials when it is used
as a standalone product. In an integrated environment, the HP Storage Essentials Discovery
Setup pages can be used for troubleshooting discovery issues specific to HP Storage
Essentials or to enable product health monitoring.
When Troubleshooting Mode is enabled during Discovery Data Collection, the following additional
information is provided to assist in the identification of configuration issues:
• Host OS
• CIM Extension Version