HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

Troubleshooting710
• Unable to Detect a Host Bus Adapter, page 714
• Navigation Tab Displays Removed Drives as Disk Drives, page 715
• Unable to Obtain Information from a CLARiiON Storage System, page 715
• Discovery Fails Too Slowly for a Nonexistent IP Address, page 715
• “CIM_ERR_FAILED” Message, page 716
• Communicating with HiCommand Device Manager Over SSL, page 718
• Unable to Discover a UNIX Host Because of DNS or Routing Issues, page 718
About the Topology
The software determines the topology by looking at the following:
• Fibre Channel switch - The Fibre Channel switch contains a list of all elements within the fabric.
The software obtains a detailed listing of all elements connected to the switch fabric.
• A host containing a Host Bus Adapter (HBA) - All Fibre Channel host adapters look for available
elements attached to the HBA. This information is gathered by CIM extensions and sent to the
management server.
Table 161 on page 710 provides details about how to correct problems that might occur during
discovery and data collection.
Table 161 Troubleshooting Discovery and Discovery Data Collection
Scenario Description What to do
The host appears discovered
and it is connected to the
switch.
The software is aware of the
host, but it cannot obtain
additional information about it.
Verify that a CIM extension is
installed on the host.
Discover the host again in HP
SIM, and then run Discovery
Data Collection.