HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

Troubleshooting712
*The CIM extension for Microsoft Windows enhances Windows Management Instrumentation
(WMI) so that it can gather information from host bus adapters and make the information available
to the management server.
IMPORTANT: One way to determine what is happening is to look at the log messages during
discovery and getting element details. See ”Viewing Log Messages” on page 74 for more
information.
Undiscovered Hosts Display as Storage Systems
On rare occasions, the management server displays undiscovered hosts as storage systems in
System Manager. To resolve this issue, provide the host’s world wide name (WWN) as described in
the following steps:
1. Determine the host’s WWN. This information is available on the IEEE Standards Association
web site at http://standards.ieee.org/regauth/oui/oui.txt
.
2. Select Options > Storage Essentials > Manage Product Health, and then click Advanced in the
Disk Space tree.
3. Click Show Default Properties at the bottom of the page.
4. Copy the following property:
#hostPortWWNs=
5. Return to the Advanced page.
6. Paste the copied text into the Custom Properties box.
7. Uncomment the hostPortWWNs property by removing the hash mark (#) in front of
hostPortWWNs.
When discovering a
Windows-based host, the
correct IP address is entered,
but the host does not appear in
the topology.
The following can be seen on
the host:
• In Windows Event Manager
the WinMgmt.exe process
is not running. This process
starts WMI.*
• In the Windows Event Log,
DCOM error messages are
shown.
An invalid user account was
entered
Enter a valid user account that
has administrative privileges so
it can start WMI.
Table 161 Troubleshooting Discovery and Discovery Data Collection (continued)
Scenario Description What to do