HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

HP Storage Essentials SRM 6.0 User Guide 717
the loss of communication, perform Discovery Data Collection to obtain the latest information
from the element.
2. If the ping to EFCM fails, there is a network problem that must be resolved. Once network
connectivity is restored, click the Test button to verify the McDATA provider can communicate
with EFCM, then do a Discovery Data Collection.
3. If the Test button results from the management server indicate that it still cannot communicate
with EFCM, wait approximately three minutes for the lost SWAPI connection to time out, and
then click the Test button again. If this works, do a Discovery Data Collection.
4. If the Test button results continue to indicate a lost connection after three minutes, perform the
following steps to restore the connection. Note that these steps involve restarting services on the
EFCM server. Any other applications using SWAPI to communicate with EFCM are affected by
these actions.
a. Open the EFCM client. Make sure that the EFCM is still actively managing at least one
switch. If there are no switches under management, you will not be able to connect to this
EFCM.
b. On the EFCM server, stop and restart the Bridge Agent service. Repeat Steps 1 through 3. If
the connection is still down, proceed to Step c.
c. On the EFCM server, stop and restart the EFCM services. On Windows, use the McDATA
EFCM Manager options in the Start > Programs menu. Repeat Step 1 through 3. If the
connection is still down, proceed to Step d.
d. Reboot the EFCM server. Repeat Step 1 through 3. If the connection is still down, proceed to
Step e.
e. Stop and restart the service for the management server. Repeat Step 1 through 3. If the
connection is still down, proceed to Step f.
f. Reboot the management server. Repeat Step 1 through 3. If the connection is still down,
proceed to Step g.
g. If none of the above steps have restored the connection, see the support matrix for your
edition to determine if the EFCM and switch versions are all supported. Contact technical
support for further information.
CIM_ERR_FAILED When Trying to Activate a Zone Set Using McDATA SWAPI
When the user tries to activate a zone set using McDATA SWAPI, the operation may return
CIM_ERR_FAILED with one of the following detailed messages:
Cannot activate zone set. SWAPI Handle is not valid for fabric
Cannot activate zone set. Active zone set information is out of date for
fabric
There is no active SWAPI connection for fabric
Fabric is not in the cache
These error messages indicate that the SWAPI connection to the EFCM managing the fabric is no
longer valid, or the active zone information was changed on the fabric without using the
management server. The management server does not activate a zone set under these conditions.
To fix this problem, use the Test button on the discovery screen to check the status of the SWAPI
connection. If necessary, re-discover the EFCM to re-establish the SWAPI connection.