HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

Configuring the Management Server212
• Unable to Contact Site - If the management server is unable to contact one of the sites in the
Global Reporting list, the refresh process will not start. You can verify if a site can still be
contacted by clicking the Test button for the site. You may want to try pinging the machine and
verify that management server on the remote server is running. If the site cannot be contacted,
remove the obsolete site from the list by clicking the button.
• Security - Users whose role allows them access to view global reporting can view all the
elements throughout the enterprise. Grant access to viewing global reports only to those who
should be allowed to view all elements. Users belonging only to the following roles are given
default privileges to view Global Reporter: CIO, Domain Admin, and Storage Administrator.
• No data is displayed - The Global Reporter server gathers information the site has collected. If
the site has not collected any data, the Global Reporter server cannot obtain information from
that site. Also, the Global Reporter server cannot display data until it has refreshed its view. The
views are created at installation time and are empty until the view is refreshed. You can perform
an immediate refresh by clicking the Refresh Now button on the Global Reporter server.
• Data is outdated - The Global Reporter server is as up to date as the sites. If the views on the
sites are outdated, the Global Reporter server gathers this outdated information. If the
management server is unable to contact the site, the Global Reporter server uses data from its
last refresh.
• Removing Sites - To delete a site, click the corresponding Delete ( ) button for the site. Then,
click the Refresh Now button near the bottom of the page. If you do not click the Refresh Now
button and you attempt to create a new site with the same IP address as the deleted site, the
management server tells you the site already exists. Also, when you delete a site, site names are
not removed from the tnsnames.ora file. Names of deleted sites left in the tnsnames.ora
file do not impact the user interface or the performance of the product. For more information, see
”Remote Sites Are Not Removed from the tnsnames.ora File” on page 214.
• Editing Sites - You can edit the port number and site name of a site, but you cannot edit its IP
address.
To set up global reporting:
1. The Global Reporter server contacts sites through the IP address/DNS name and Oracle TNS
listener port. Gather the IP address and port number of the Oracle TNS listener port that each
site uses.
2. On the Global Reporter server, go to the Global Reporter tab by selecting Reports > Storage
Essentials > Report Configuration in HP Systems Insight Manager.
3. Click the Global Reporter tab.
4. Click New Site.
5. Enter the information you gathered for a site in the first step.
• IP Address - The IP address or DNS name of a server.
• Port (optional) - The Oracle TNS listener port the site uses. If this box is left blank, the
management server assumes the database on the site uses port 1521.
• Site Name - A name that includes the location of the site, for example, London1. Since data
in the global reports is grouped by the site name, it is recommended you provide a unique
site name to differentiate the sites.