HP Storage Essentials V5.1 Installation Guide Second Edition (Linux Release) (T4283-96055, November 2006)

Troubleshooting334
1. Select Options > Storage Essentials > Manage Product Health. Then, click Advanced in
the Disk Space tree.
2. Paste the following text into the Custom Properties field. How you paste the text depends on
your Web browser. If you are using Microsoft Explorer or Netscape Navigator, right-click the
field and select Paste.
cimom.cxws.agency.firstwait=200000
cimom.cxws.agency.timeout=200000
where
•
cimom.cxws.agency.firstwait - The firstwait property controls the amount of time
required for the management server to wait after it first contacts the CIM Extension on the
host before the management server attempts to proceed with a username and password. The
default value is 1,000 ms. You are modifying it to wait 200,000 ms or 3.33 minutes.
•
cimom.cxws.agency.timeout - The timeout property controls the allowable interval of
silence before either the CIM Extension or the management server start to question whether
its partner is still alive. If an entity (management server or extension) has not received a
message from the other during the interval set by the timeout property, it will send an “are
you there” message. If that message is not acknowledged during the interval set by the
timeout property, the entity will conclude that the connection is no longer functioning. The
CIM Extension will stop attempting to make a connection. When this occurs on the side of
the management server, the management server will attempt to re-connect (and it will keep
re-attempting until the host becomes available). The default value is 1,000 ms. You are
modifying it to wait 200,000 ms or 3.33 minutes.
3. Click Save.
4. Restart the service for the management server for your changes to take effect.
While AppStorManager is restarting, users are not able to access the management server. The
AppStorManager service must be running for the management server to monitor elements.
Troubleshooting Provisioning
This section describes the following:
• ”Cannot Access a Resource Owned by Another Controller” on page 334
• ”Error -56” on page 335
• ”“Can't delete this zone” Message” on page 335
• ”Changes in EFC Manager Requiring Discovery Data Collection/Get Details” on page 335
Cannot Access a Resource Owned by Another Controller
You received the message about not being able to access a resource owned by another controller
because you tried to access a controller that has not been discovered. You should discover all
controllers on the Engenio storage system.