HP Storage Essentials SRM Enterprise Edition 6.0 Microsoft Windows Application Integration Software for SAP ACC version A.02.00 User Guide (T4283-96336, July 2008)

Application Scripts Description and Usage72
This configuration allows the customized scripts to be launched by SAP when required.
Troubleshooting
This section provides troubleshooting procedures to use if there are problems executing the scripts as
explained in the following sections:
• Central Instance Scripts, page 72
• Database Instance Scripts, page 72
Central Instance Scripts
If the scripts developed for a particular system fail to start or stop the SAP Central Instance, the
following troubleshooting procedure can be followed:
1. Verify that all the correct input parameters are provided for the specific script.
2. Verify the directory paths used in the script match the actual directory paths on the Managed
Node where the scripts are executed. Make necessary corrections to match the directory paths
on the Managed Node.
3. Verify that both the Central Instance and Database Instance are running on the ACC node.
4. Make sure that the required IP addresses are enabled. Otherwise, take the appropriate steps
using the corresponding SAP ACOS prep commands. For example, you can enter the following
command:
C:\usr\sap\adaptive\sapacosprep -a ifup -i ACCLAN -h <virtual
hostname of central instance>
5. Run the script again and verify if the start or stop process is successful after the corrections.
Database Instance Scripts
If the scripts developed for a particular system fail to attach and detach the SAP Database Instance,
the following troubleshooting procedure can be followed:
1. Verify that all the correct input parameters are provided for the specific script.
2. Verify the directory paths used in the script match the actual directory paths on the Managed
Node where the scripts are executed. Make necessary corrections to match the directory paths
on the Managed Node.
3. Verify that both the Central Instance and Database Instance are running on the ACC node.
4. Make sure the required IP addresses are enabled. Otherwise, take the appropriate steps using
the corresponding SAP ACOS prep commands. For example, you can enter the following
commands:
C:\usr\sap\adaptive>sapacosprep -a ifup -i ACCLAN -h <virtual
hostname of DB server>
5. Try running the scripts on the Managed Node where the SQL Server is installed. Verify that the
Managed Node running the SQL Server has no networking connectivity issues to the other
Managed Nodes.
6. Check the SQL Server logs to identify the problem area.