HP Storage Essentials V5.00.01 user guide (T4283-96012, January 2006)

Troubleshooting618
*The CIM Extension for Microsoft Windows enhances Windows Management Instrumentation
(WMI) so that it can gather information from host bus adapters and make the information available
to management server.
The element appears
discovered, but a connected
switch does not appear.
The switch has not been
discovered.
Try discovering the switch
again.
1. Click the Discovery menu.
Click the Setup tab and the
Add Address button on the
IP Addresses tab.
2. Type the IP address or DNS
Name of the switch. Then,
type its user name and
password. Click OK.
3. Verify the element is
selected.
4. Click the Start Discovery
button.
5. After discovery has
completed, click the
Topology tab.
6. Verify the element is
selected and click the Get
Topology button.
When discovering a
Windows-based host, the
correct IP address is entered,
but the host does not appear in
the topology.
The following can be seen on
the host:
• *In Windows Event
Manager the
WinMgmt.exe process is
not running. This process
starts WMI.
• In the Windows Event Log,
DCOM error messages are
shown.
An invalid user account was
entered
Enter a valid user account that
has administrative privileges so
it can start WMI.
Table 139 Troubleshooting Discovery and Discovery Data Collection/Get Details (continued)
Scenario Description What to do