HP StorageWorks Storage Mirroring Reporting Center user guide (T2558-96071, February 2008)

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• For configuration information, look for controller.xml in the Storage Mirroring Reporting Center
install path, and all .xml files in the install subfolder in the Storage Mirroring Reporting Center path.
The following log files should be in the log folder under the install path for Storage Mirroring Reporting
Center:
• analysisengine.log—Check the analysisengine log file if you are having problems with Storage
Mirroring Reporting Center generating alerts.
• collector.log—This log file is written to by the Storage Mirroring Reporting Center Collector service.
Check this log file if you are having problems with the Storage Mirroring Reporting Center Collector
service or with the data that should be being gathered.
• controller.log—The log written to by the Storage Mirroring Reporting Center Controller service. This
process is a critical component for system stability and should contain no errors. If the Storage
Mirroring Reporting Center Controller service cannot start or is crashing, then check the contents of this
file for any errors.
• listener.log—This log is written to by the Storage Mirroring Reporting Center Listener service that
receives data from the Storage Mirroring Reporting Center Collector and logs it to the database. This
process is a critical component in the data gathering process. If you are not seeing data being
displayed when running reports, check the listener log file for any errors.
• reporter.log—This log is written to by the Storage Mirroring Reporting Center Reporter service. If you
are having problems with reports being run in the GUI, then check this log file for any errors.
• SMRC_gui.log
Changing log levels
By default, all processes log only errors and warnings. This may not be enough information to troubleshoot
difficult problems. You can change the log levels for the Server, Collector, and GUI to capture additional
information to help you identify any problems.
To change the log levels:
1. Select
File, System Settings from the main menu. The System Settings dialog box appears.
2. In the
Server Log Level field, select a value from the list of values to set the verbosity level at which to
write the log file. The default value is
Info, which includes fatal issues, errors, and warnings. Values
include:
• Fatal
•Error
•Warn
•Info
•Debug
• Debug low (best level to set to for debugging issues)
•Debug very low
•Debug functions
3. In the
Collector Log Level field, select a value from the list of values to set the verbosity level at which to
write the log file. The Collector gathers information from Storage Mirroring servers.
4. In the
GUI Log Level field, a value from the list of values to set the verbosity level at which to write the log
file. The default value is
Info, which includes fatal issues, errors, and warnings. Values include:
• Fatal
•Error
•Warn
•Info
•Debug
5. Click
OK.