HP P6000 Replication Solutions Manager Administrator Guide (T3680-96069, June 2012)

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Troubleshooting job events
The following information can help you resolve job errors and failures. Information is organized
by the events that you receive in the job monitor or event pane.
Using MountEntireVolumeGroup (LVM2) on another host
Mounting MountEntireVolumeGroup(LVM2) on another host without an LVM2 volume group
fails. To avoid this situation, HP recommends that you enter the following command on the installed
LVM2 host before mounting the replication volume group on the host without an LVM2 volume
group:
Command : vgscan -k
No email notification received
A job is written to send email notification, but none is received.
Ensure that your SMTP server is configured correctly in the replication manager. Select
Tools→Configure and then select Jobs in the navigation pane.
If job notification is set to SetNotificationPolicy(“<email>”, “<email>”,
JOB_FAILED) and the job fails on a step with the condition onerror pauseat, the job pauses
before executing the notification step.
To avoid this problem, set notification policy to send email upon JOB_PAUSED, instead of
JOB_FAILED. If this job fails on a step with the condition onerror pauseat, it sends an email
with the following message: Job state: paused due to error or user action. This
job also sends email at a Pause() step, but with the following message: Job state: executed
a Pause() step.
Null exception
A job fails and you receive the following event:
Operation failed with exception: null
The job failed because an argument is not in the proper format. For example, many commands
require arguments in Uniform Naming Convention (UNC) format. The following examples show
arguments in incorrect and correct UNC format.
Incorrect UNC format:
UnmountHostVolume ( “/mnt/vg0b/lvol127” )
Correct UNC format:
UnmountHostVolume ( “\\rg1h007\/mnt/vg0b/lvol127” )
XML in a bad format
You run a job and receive the following event:
XML in a bad format: ERROR: Result parse failed or is null
52 Troubleshooting replication problems