HP Management Integration Framework Administrator Guide (T5494-96539, October 2012)

4 Troubleshooting

This topic includes messages that can appear when logging in (browsing) to HP Management

Integration Framework interfaces (Configuration and Security) or logging in to the Single Pane of

Glass interface in HP applications such as HP P6000 Command View.

• Message: Failed to connect to Discovery. The Management Group (MG)

certificate may not be installed. Please refer to help for more

information.

Resolution: Install the Management Group certificate in the browser then restart the browser.

For procedures with supported browsers, see Management Group security certificate installation

overview.

If you still cannot log in, check the following and retry logging in:

◦ Ensure that the date-time on the browsing computer matches the date-time on the target

machine (the machine being logged in to). If the date-times do not match they must be

synchronized. For example, if the date-time on the target machine was ahead of the

browsing computer when it generated the security certificate, the browser may treat the

security certificate as being invalid. If the date-time on the target machine is changed,

the HP MIF service on that machine must be restarted.

◦ Ensure that the Domain Name System for the environment is correctly configured to resolve

names to IP addresses.

◦ Disable the browser's proxy settings.

◦ Clear the browser's cache and restart the browser.

◦ Ensure that the firewall on the target machine is not preventing access.

• Message: Lookup of Security Component failed. View help for more

information.

Resolution: Ensure that the Domain Name System for your environment is correctly configured

to resolve names to IP addresses.

• Message: Failed to find a Security Component.

Resolution: Restart the HP MIF service on the target machine.

• Message: No Security Component could be found. Make sure a Security

Component is started and refresh the page.

Resolution: Restart the HP MIF service on the target machine then refresh the browser. In rare

cases, it may be necessary to reboot the target machine to clear the issue.

• Message: Failed to connect to Security Component. The Management Group

(MG) certificate may not be installed. Please refer to help for more

information.

Resolution: Install the Management Group certificate in the browser then restart the browser.

For procedures with supported browsers, see Management Group security certificate installation

overview.

If you still cannot log in, check the following and retry logging in:

◦ Ensure that the date-time on the browsing computer matches the date-time on the target

machine (the machine being logged in to). If the date-times do not match they must be

synchronized. For example, if the date-time on the target machine was ahead of the

browsing computer when it generated the security certificate, the browser may treat the

18 Troubleshooting