HP Management Integration Framework Administrator Guide (T5494-96539, October 2012)

Troubleshooting
Import Machines troubleshooting
The following error messages and resolutions apply to the Import Machines, Import Progress and
Results page:
• Message: Failed import - operation canceled.
Resolution: None; the user has cancelled the import.
• Message: Failed import – communication error.
Resolution: Verify that the local Management Integration Framework service is started and is
configured properly. Verify the status of machines in their current Management Groups and
ensure that the machines are running. Verify that SSL certificates are loaded properly. Check
for network problems that might prevent communication with the machines.
This problem can occur when:
◦ There was no communication with machines being imported into the current Management
Group.
◦ There was no communication with the Management Integration Framework service in the
local Management Group; and thus, there was no communication with the security
services.
• Message: Failed import – unknown handle.
Resolution: Log out and back in to the Management Integration Framework Security interface.
This problem can occur when:
◦ The users current session has expired.
◦ The security token (handle) is no longer valid for the machine that is being imported.
• Message: Failed import – insufficient privileges.
Resolution: Log out and back into the Management Integration Framework Security interface.
This problem can occur when:
◦ The users current session has expired.
◦ The security token is no longer valid for the machine that is being imported.
• Message: Failed import – insufficient target privileges.
Resolution: Retry the import operation.
This problem can occur when:
◦ The security token used to import the machines expired during the import operation,
◦ The security token is no longer valid for the machine that is being imported.
• Message: Failed import – unable to find management group.
Resolution: Verify that the destination Management Group exists. Verify the status of the
authenticating machines in the destination Management Group and ensure that at least one
authenticating machine is running. Check for network problems that might prevent
communication with the machines.
This problem can occur when:
◦ The destination Management Group is deleted before or during the import operation.
◦ The destination Management Group contains only one machine and that machine is
down. The machine may have gone down while the import operation was underway.
38 Using the security interface