HP Management Integration Framework Administrator Guide (T5494-96539, October 2012)

• Message: Failed import – unknown MG.
Resolution: Verify that the destination Management Group exists. Verify the status of the
authenticating machines in the destination Management Group and ensure that at least one
authenticating machine is running. Check for network problems that might prevent
communication with the machines.
This problem can occur when:
◦ The destination Management Group is deleted before or during the import operation.
◦ The destination Management Group contains only one machine and that machine is
down. The machine may have gone down while the import operation was underway.
• Message: Failed import – invalid configuration.
Resolution: Select only the non-authenticating machines in the Management Group, or make
another machine in the Management Group an authenticator, then retry the import operation.
This problem can occur when:
◦ The operation is trying to remove the only authenticating machine from the machine's
current Management Group, when other machines remain in the group.
◦ Two people perform operations that are interrelated. For example, if one person starts a
move operation while another person is about to start an import operation. Or, if one
person disables a machine's role as an authenticator just as another person starts an
import operation.
◦ An authenticating machine goes down before or during the import operation.
• Message: Failed import – cannot move only authenticator.
Resolution: Select only the non-authenticating machines in the Management Group, or make
another machine in the Management Group an authenticator, or fix the error in the
non-authenticating machine that prevented the import, then retry the import operation.
This problem can happen when:
◦ Trying to import the only authenticating machine from a Management Group when
non-authenticating machines remain in the group.
◦ A non-authenticating machine fails during an import and the user decides to continue,
resulting in an attempt to import the only authenticating machine.
• Message: Failed import – invalid input.
Resolution: Management Integration Framework software may have an internal error. Contact
HP Support.
This can happen when data regarding the destination or source management group is incorrect
or invalid.
• Message: Failed import – bad clock skew.
Resolution: Check the clocks on the machines in the destination Management Group and on
the machines that are being imported. Synchronize the clocks as needed.
Clock skew refers to a condition when the time on one or more machines in the destination
management group is significantly different than the time on one or more machines that are
being imported. For example, if the time on one of the machines that is being imported is 2
hours different than the machines in the destination management group, the import will fail.
A best practice is to keep the clocks synchronized on all machines.
Troubleshooting 39