HP StorageWorks EVA Hardware Providers administration guide Windows 2003 (T1634-96052, February 2006)

Troubleshooting procedures

The following instructions present typical problems and solutions.

VDS/VSS HWP will not install

The HP HWP installation works only o n the Windows versions listed in the Conﬁguration

chapter of this guide and in the README ﬁle supplied with the HP HWP. The installer

will not install the software on other versions of Windows.

CV authentication failure

Smart Start

v7.2 may cause login fai lures for applications such as HP HWP using the

Command View EVA API. This issue occurs when a server is built using the new SS v7.2

CD and then CV EVA software is installed.

To resolve this issue, reset the HP Command View API password. This password enables

any appli

cation that uses the H P Command View API to authenticate properly. Only a

system administrator can run this utility.

To enable the HP Command View API, follow these steps:

1. Execute t

he following utility/command to change the password:

c:\Program Files\Hewlett-Packard\SANworks\Element Manager

for StorageWorks HSV\Bin\elmsetup.exe -pA:administrator -f

where “ad

ministrator” equals the password for the HP Command View API

Administrator account. You can use any password you wish in place of

“administrator”.

2. In the Se

rvices window restart the HP Command View EVA service.

Applications such as HP HWP that use the Command View API should now be able

to log into the API correctly. The new password is for the HP Command View API

nly. The CV GUI login remains unchanged.

VDS disk array management not working

Use a process of elim i nation to determine whether the problem is with one of the

following components:

• Application managing the array

• VDS

• HP HWP

• EVA disk array

Perform these tests:

Troubleshooting