HP StorageWorks EVA Hardware Providers administration guide Windows 2003 (T1634-96052, February 2006)

1. Do the array volumes appear in the Disk Management tool? To check, in the
Windows menu bar select Start > Control Panels > Administrative Tools >
Computer Management > Storage > Disk Manag ement.IfarrayLUNsarenot
visible, click Action > Refresh and Action > Scan Disks.
2. Do the array volumes appear when you use the DiskPart utility? At the Run
command line, type diskpart.exe.Typelist disk to see a list of disk devices
present. (Type “help” to see a list of com m ands.)
If you receive this error m essage: “The disk management services could not
complete the operatio n,” VDS is not enabled a t startup. Click Start > Control
Panels > Administrative Tools > Services >right-clickVirtual Disk Service >
Properties >clickManual under Startup type and click OK.
3. Check the README file that came with your HP HWP installation files to verify
you are using compatible versions of software.
4. Make sure you configured the VDS/VSS Configuration Utility as explained in
Chapter 3 Installation.
5. Check configuration as explained i n “Chapter 2 Configuration”:
• Check LAN connectivity between all servers and the array.
• Make sure the firewall is open between all servers and the array.
• Check Command View server NIC bindings: the L AN that connects to the
VDS/VSS server must be listed first.
• Make sure you logged into all devices a nd software using administrator
privileges.
• Visit the Microsoft website support knowledge base and search for “VDS
logging.” Turn on logging as instructed by Microsoft and use the Microsoft
procedure for testing VDS and checking the log.
VSS vol
ume copying not working
1. Is the VSS HWP running? At the command prompt, type:
vssad
mlistproviders
You should see the hpEVA VSS hardware provider listed.
2. Verify that the Business Copy license is installed. A BC license is required in order
to pr
oduce data copies using VSS.
3. Mak
esureyouconfigured the VDS/VSS U tilit y as explained in Chapter 3
Installation.
4. Check configuration as explained in Chapter 2 Configuration:
•Che
ck CV workstation and VDS/VSS server connectivity.
• VDS/VSS server not conne cted to the SAN correctly.
•Afirewall may b e inter fering with connectivity between ser vers.
HP StorageWorks EVA Hardware Providers administration guide Windows 2003
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