HP StorageWorks Replication Solutions Manager Installation Guide (T3680-96016, July 2006)

4 Troubleshootin g
This chapter describes known problems and suggested resolutions for troubleshooting the soft ware
installation.
Insufficient space in the temporary directory
When you install HP Replication Solutions Manager, the contents of the .jar file are extracted to a
temporary directory. If there is insuffi cient space in the directory, an error message may appear. If you
do not
know whether the temporary directory has sufficient space to comp lete the installation, you can
specify an alternate directory:
1. Open a comma
nd
window.
2. Enter the following command:
-is:tempdir <directory>
The value di
rectory is the name of the alternate directory (for example, -is:tempdir C:\My
Documents\temp).
Port already in use
During the server software installation, i f you select a port that is already in use, the ReplicationDB service
will not start, and the following error message appears when you start the software:
The system database rejected the configured userid or password.
You must remove and then reinstall the server software. When prompted during the installation to enter a
port, be sure to specify a different port.
NOTE:
On a Windows 2000 server , a reboot is usually required after removal. If you are prompted to reboot,
do so
before reinstalling the software; otherwise, the ReplServer service is d eleted the next time you
reboot the server.
User interface does not open
The user interface does not open af ter starting the soft ware. This can occur if Terminal Services is
not
configured for administrator mode.
Using Add/Remove Programs, remove the software from the m anag em ent server and install the software
again. See "Installing the software"onpage17for instructions.
No login ser ver error message
This error message may appear due to an invalid or unavailable server IP address.
Verify the server IP add ress in your browser. Verify that the services are running on the m anag ement
server.
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