HP StorageWorks XP24000 Remote Web Console User's Guide, v01 (AE131-96005, June 2007)

Error Condition
Probable Cause / Recommend ed Action
Only the Exit button, the Refresh,and
Refresh All commands are effective when
accessingthe SVPfromthe Remote Web
Console.
The SVP might not be ready or perform some write
processes from
the other system. Wait for a while, and
then
click the R
efresh command in the File menu. If the
SVP is not rest
ored even though you have clicked the
Refresh command, click the Refresh All command.
Only the Exit but ton and the Refresh All
commands
are effective when accessing the
SVP from the Remote Web Console.
An errormay have occurred in theSVP.Click Refresh All
command in the File menu. If the SVP is not restored even
though
you have clicked the Refresh All command, log in
to
Remote Web Console again.
Remote Web Console does not start ev en
though you t ry to start it ma ny times.
Close all the windows of your web browser and then clear
cacheofbothJavaand webbrowser.
ForJRE 1.4: To clearcache,click Clear on the upper right
of the
Cache dialog box of the Java Plug-in Control Panel
(see
“JRE 1.4”on page 26).
For JRE 1.5 or JRE 1.6: To clear c ache, click Delete the
temporary files on the bottom of the General dialog box
of the Java Control Panel.
For Internet Explorer: To clear cache, click Tools and
Internet Op tions on the menu bar of Internet Explorer, and
then
click the General tab. Click Delete Files in the middle
of the
General dialog box.
For Mozilla: To clear cache, click Edit and then Preferences
on the
menu bar of Mozilla. In the displayed dialog box,
click Advanced and Cache,and then click Clear Cache.
An error (10,6027) occurs when accessing
theSVP from theRemoteWeb Console.
Save the
Java trace file and log file on the Remote Web
Console
,
and report to HP technical support. Then restart
the
Rem
ote Web Console.
The exa
mples of the log file loca tion are as follows:
for Windows :
- c:\Documents and Settings\logon user
ID\Application Data\Sun\Java\Deploy-
ment\log\*.trace
- c:\Documents and Settings\logon user
ID\Application Data\Sun\Java\Deploy-
ment\log\*.log
For UNIX:
- user home direc-
tory\.java\deployment\log\*.trace
- user home direc-
tory\.java\deployment\log\*.log
Abnormal En d / No Response
102
Troubleshooting