HP StorageWorks XP24000 Remote Web Console User's Guide, v01 (AE131-96005, June 2007)

Error Condition
Probable Cause / Recommend ed Action
Incorrect Display/ Disoperation during the Remote Web Console Operation
You have clicked the Basic Information
command (
), and then you have opened
the
setting dialog box of the other program
product before the displaying processing
(acquiring information for the Reports
Display dialog box) has not been finished.
As a result, the Reports Display dialog
box remains in the status of displaying
processing and does not reply.
Close the setting dialog box of the other program product
that is opened. After the processing of displaying the
Reports Display dialog box has been finished, re-open the
settingdialogbox forthe programproduct.
The commands in the Go menu are not
clickable.
The require
d
program product options might not be
installed
or an
error might occur on the window that is
displayed
by clicking the c ommand.
Make sure t
hat
all the required program product options
are installed. If they are installed, perform one of the
following operations.
•
Click the Refresh command in the File menu
•
Click the Refresh All command in the File menu
•
Log in to the Remote Web Console again
After dragging and dropping objects to
another
location or area, the scroll b ar on
that location becomes unusable.
Close all dialog boxes, and then log in to the Remote
Web Console again.
A focus disappears from the edit box.
Close all dialog boxes, and then log in to the Remote
Web Console again.
Thedisplay of theweb browserbecomes
incorrect, because some GUI items such as
labels and
icons cannot be downloaded
properly.
Log out
from the Remote Web Console, and then re-log
in. If this e rror occurs before you log in to the Remote
Web Console, close all d ialog boxes and then log in to
theRemoteWeb Console.
The characters are garbled in a window that
atreeisdisplayed.
Click the Refresh command in the File menu.
When you switch windows from one window
to theRemoteWeb Console window,
theRemoteWeb Consolewindow is not
redrawn.
Closeall windows, andthenlog in to theRemoteWeb
Console again.
Even though you have clicked Apply to
execute the changing settings operation,
thenew settings arenot displayedonthe
Remote Web Console window .
Click the Refresh command in the File menu.
The dialog box that says Loading... is
displayedfor alongperiodof time.
A Storage Navigator message dialog box other than
the
dialog box that says Loading... might be displayed
behind this
window. Press Alt key and Tab key to switch
the
dialog box.
ARemoteWeb Consolewindowisforcibly
closed while the processing that takes time,
such as LDEV formatting, is in progress.
Close all windows, wait until the processing that has been
in
progress finishes, and then restart the Remote Web
Console.
Incorrect Display/ Disoperation during the Web Browser Operation
Thepageisnot displayedbecause of an
Invalid syntax error.
Input the URL of the desired SVP to the Trusted
sites of
Internet Options dialog box. See
“Windows Server 2003”onpage32.
Maintenance / Others
104
Troubleshooting