HP StorageWorks XP24000 Remote Web Console User's Guide, v01 (AE131-96005, June 2007)

Error Condition
Probable Cause / Recommended Action
The program on t
he
SVP is updated.
Exit all web brow
sers on theRemoteWeb Console
computer, and t
hen restart the browsers. If in doubt, you
should
exit an
drestart thebrowsers.
Remote Web Console processing is
temporarily delayed.
An internal processing (for example, configuration change,
P.P. check, operational information ac quisition, etc.) might
be
being executed on the SVP (Web server).
If you are unable to resolve an error
condition.
Copy theRemoteWeb Consoleconfiguration information
onto floppy disks using the FD Dump To ol (see
Downloading Trace Files Using the FD Dump Tool
on page 93), and contact HP technical support (see
“Calling HP Technical Support”onpage105).
Note on the Operation on the UNIX
If you click on the Remote Web Console main
window during a dialog box is displayed,
Click on the dialog box once more.
the dialog box will disappear (hide) behind
theRemoteWeb Consolemainwindow.
If you click on the Remote Web Console
main window during the Auto LUN window
is
displayed, the window will disappear
(hide) behind theRemoteWeb Console
main
window.
Click on the Auto LUN window once more.
The butt
on on the
Auto LUN window
remains
active, even if you click Apply and
Even if the window is closed, the p rocessing will continue
the pro
cessingisbeing executed. In this
normally.
case, the window is closed if you click
.
The web
browser is incorrectly displayed
becau
se the GUI itemssuchaslabels and
icons
cannot
be downloaded properly.
The pa
rt of the but tons cannot be displayed,
When youuse theRemoteWeb Consoleonthe Japanese
Mozilla, enter the following commands using the X Server
Emulator. Log out from the Remote Web Console once,
andthenlog in to theRemoteWeb Consoleagain.
B Shell:
LANG=C
export LANG
which
is out
of the window.
C Shell:
setenv
LANG C
The web browser is forcibly (abnormally)
closed.
If a ja
va_vm process and a m ozilla process remain
abno
rmally because of the hang-up of the Mozilla, the
Remote Web Console performance becomes abnormal.
If this occurs, you must delete the abnormal processes
firstbeforeyou cancontinuethe Remote WebConsole
operations.
Cal
ling HP
Technical Support
If y
ou need to call the
HP Support Center, make sure you can p rovide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the Remote Web
Console configuration information saved in the floppy diskettes by the FD Dum p Tool,the exact
content
of any messages displayed on the Remote Web Console comp uter, a nd severity levels and
reference codes displayed on the Alerts window of the Remote Web Console main window (see
“Alerts Window”onpage59).
For worldwide technical support information, see the HP support website:
h
ttp://www.hp.com/support
XP24000 Remote Web Console User’s Guide
105