HP StorageWorks XP24000 Remote Web Console User's Guide, v01 (AE131-96005, June 2007)

Figure 46 The Password Check Dialog Box
Figure 47 The Restore File Dialog Box
Downloading Trace Files Using the FD Dump Tool
TheRemoteWeb Consolesupportsthe FD Dump Tool function. The FD Dump Tool function is available
only to s
torage administrators, and enables storage administrators to download the Remote Web
Console
configuration information from the SVP either onto a floppy disk o r onto a hard disk drive. The
downlo
aded
information (trace files) can be used by HP service representatives to diagnose problems
relate
d
to Remote Web Console operations for troubleshooting purposes.
Note: I
f
you are unable to resolve an error condition, first copy the Remote Web Console configuration
infor
mation onto floppy disks using the FD Dump Tool function. Contact HP technical support (see
“Call
ing
HP Technical Support” on page 105), and give the information on the floppy disks to the HP
service representative.
Caution: If another user (including the SVP user) is using the FD Dump Tool function, or a maintenance
operation is being performed, you cannot download trace files using the FD Dump Tool function.
Caution: To download trace files to see the configuration information, click the Refresh All ( ) command
on the
menu bar of the Remote Web Console firstto refresh theconfiguration information, and then use
the FD
Dump Tool function to perform the downloading operation.
To download the Remote Web Console con fi guration information (trace files) from the SVP:
1. On the Tool Panel of the Remote Web Console computer, click Download Trace Files to op en the
Download Trace Files dialog box.
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