HP StorageWorks HSG80 ACS Solution Software V8.8 for IBM AIX Installation and Configuration Guide (AA-RV1HA-TE, March 2005)

Installing, Configuring, and Removing the Client
222 HSG80 ACS Solution Software V8.8 for IBM AIX Installation and Configuration Guide
Troubleshooting Client Installation
This section provides information on how to resolve some of the problems that
may occur when installing the Client software:
■ Invalid Network Port Assignments During Installation
■ “There is no disk in the drive” Message
Invalid Network Port Assignments During Installation
SWCC Clients and Agents communicate by using sockets. The SWCC
installation attempts to add entries into each system list of services (services file
or for UCX, the local services database). If the SWCC installation finds an entry
in the local services file with the same name as the one it wants to add, it assumes
the one in the file is correct.
The SWCC installation may display a message, stating that it cannot upgrade the
services file. This happens if it finds an entry in the local services file with the
same number as the one it wants to add, but with a different name. In that case,
appropriate port numbers must be obtained for the network and added manually to
the services file.
There are two default port numbers, one for Command Console (4998) and the
other for the device-specific Agent and Client software, such as the Fibre Channel
Interconnect Client and Agent (4989). There are two exceptions. The following
software has two default port numbers:
■ The KZPCC Agent and Client, (4991 and 4985)
■ The RA200 Agent and Client, (4997 and 4995)
If the Network Information Services (NIS) are being used to provide named port
lookup services, contact the network administrator to add the correct ports.
The following shows how the network port assignments display in the services
file:
spgui 4998/tcp #Command Console
ccdevmgt 4993/tcp #Device Management
Client and Agent
kzpccconnectport 4991/tcp #KZPCC Client and Agent
kzpccdiscoveryport 4985/tcp #KZPCC Client and Agent