HP StorageWorks Command Console V2.5 User Guide (AA-RV1UA-TE, March 2005)
Table Of Contents
- Contents
- About this Guide
- About SWCC
- Using Command Console
- Setting Up Notification
- Required Components for Notification
- Setting Up Pager Notification
- Using SWCC with a Third-Party Storage Management Program
- Using Event Logging on the Client System to Monitor Your Subsystem
- Interpreting Agent Email Messages
- About Event Information Fields
- Mapping State Change Digits to RAID System Components
- Table 11: State Change Digit Position and Corresponding RAID system Component
- The First Digit of the State Change Field (Overall RAID System)
- The Second Digit of the State Change Field (Disks)
- The Third Digit of the State Change Field (Power Supply)
- The Fourth Digit of the State Change Field (Fans)
- The Fifth Digit of the State Change Field (Battery)
- The Sixth Digit of the State Change Field (Temperature)
- The Seventh Digit of the State Change Field (This_Controller)
- The Eighth Digit of the State Change Field (Communications LUN)
- The Ninth Digit of the State Change Field (Other_Controller)
- The 10th Digit of the State Change Field (External Factors)
- The 11th Digit of the State Change Field (Logical Units)
- Using the Storage Window
- Why Use the Storage Window?
- Configuring a Controller
- Creating Virtual Disks
- Deleting Virtual Disks
- Modifying Virtual Disks
- Configuring the Operating System to Recognize Virtual Disk Changes
- Setting Passwords and Security Options (Network Only)
- Managing and Creating Spare Devices
- Using Configuration Files
- Understanding the Icons
- CLI Window
- Integrating SWCC with Insight Manager
- Troubleshooting
- Troubleshooting Connection Problems
- Invalid Network Port Numbers During Installation
- Network Port Assignments for UNIX-Client/Server Systems
- DHCP and WINS
- Connecting Via the Host SCSI Port
- “Access Denied” Message
- Adding New System by Using Internet Protocol Address May Cause Client to Stop Responding
- “No Agent Running” Message When Adding System to the Navigation Tree
- Troubleshooting the Client
- Authorization Error When Adding an Agent System
- Cannot Open Storage Window
- Client Hangs When LUN Is Deleted
- CLI RUN Commands
- Event Notification for Subsystems Connected to a Client System
- Invalid or Missing Fault Displays and Event Logs
- Pager Notification Continues After Exiting the Command Console Client
- Reconfiguration After Controller Replacement
- Some Graphics Do Not Scale Well with Large Fonts
- Starting Client from the Command Prompt
- Warning Message Windows
- Virtual Disk Recovery from a Configuration File
- Troubleshooting the HS-Series Agents
- Cluster Integration for the HS-Series Agents
- Troubleshooting Connection Problems
- Using the Command Console LUN
- Interpreting SNMP Traps
- Glossary
- Index
Troubleshooting
92 Command Console V2.5 User Guide
Network Port Assignments for UNIX-Client/Server Systems
A UNIX host may use Network Information Services (NIS) to serve the services
file containing its network port assignments.
The Agent must use the services file to determine which network ports to use.
Because of this requirement, you may need to configure your system so that the
Agent can access the proper services file.
You have two options to prevent a conflict between the two possible locations of
the services file. See your particular Agent guide for more information.
DHCP and WINS
SWCC does not support the DHCP or the WINS; however, you can still use these
protocols on systems that do not run the Command Console.
First, verify that your network is running:
■ For Windows NT, Windows 2000, or Windows Server 2003, run netstat at
the command prompt on the Agent and check the active TCP/IP connections.
■ For UNIX, run netstat with the correct options. Reference netstat man
pages in UNIX help information.
■ For other operating systems, refer to the operating system documentation.
To determine whether your system is using DHCP or WINS on Windows NT 4.0:
1. Right-click Network Neighborhood on the desktop.
2. Select Properties.
3. Click the Protocols tab.
4. Select TCP/IP, and then click Properties. The Microsoft TCP/IP Properties
window opens.
To determine whether your system is using DHCP or WINS on Windows 2000 or
Windows 2003:
1. Right-click My Network Places on your desktop.
2. Select Properties.
3. In the Network and Dial-up Connections window which opens, right-click
the connection to be used by SWCC.
4. Select Properties.
5. Select Internet Protocol (TCP/IP), then click Properties.