HP StorageWorks HSG80 ACS Solution Software V8.8 for Windows NT, Windows 2000, and Windows Server 2003 (32-bit) Installation and Configuration Guide (AA-RV1XA-TE, March 2005)

Installing, Configuring, and Removing the Client
227HSG80 ACS Solution Software V8.8 for Windows NT, Windows 2000, and Windows Server
2003 (32-bit) Installation and Configuration Guide
Finding the Controller’s Storage Window
If you installed Insight Manager before SWCC, Insight Manager will be unable to
find the controller’s Storage Window. To find the controller’s Storage Window,
perform the following procedure:
1. Double-click the Insight Agents icon (Start > Settings > Control Panel). A
window appears showing you the active and inactive Agents under the
Services tab.
2. Highlight the entry for Fibre Array Information and click Add. The Fibre
Array Information entry is moved from Inactive Agents to Active Agents.
Troubleshooting Client Installation
This section provides information on how to resolve some of the problems that
may appear when installing the Client software:
■ Invalid Network Port Assignments During Installation
■ “There is no disk in the drive” Message
Invalid Network Port Assignments During Installation
SWCC Clients and Agents communicate by using sockets. The SWCC installation
attempts to add entries into each system list of services (services file or for UCX,
the local services database). If the SWCC installation finds an entry in the local
services file with the same name as the one it wants to add, it assumes the one in
the file is correct.
The SWCC installation may display a message, stating that it cannot upgrade the
services file. This happens if it finds an entry in the local services file with the
same number as the one it wants to add, but with a different name. In that case,
appropriate port numbers must be obtained for the network and added manually to
the services file.
There are two default port numbers, one for Command Console (4998) and the
other for the device-specific Agent and Client software, such as the Fibre Channel
Interconnect Client and Agent (4989). There are two exceptions. The following
software has two default port numbers:
■ The KZPCC Agent and Client, (4991 and 4985)
■ The RA200 Agent and Client, (4997 and 4995)