HP StorageWorks Enterprise File Services WAN Accelerator 3.0.4 installation and configuration guide (AG424-96004, March 2007)

HP STORAGEWORKS EFS WAN ACCELERATOR INSTALLATION AND CONFIGURATION GUIDE 51
3 - TROUBLESHOOTING
I
NSTALLATION PROBLEMS
CHAPTER 3 Troubleshooting Installation
Problems
In This Chapter This chapter describes common installation problems and solutions. It includes the
following sections:
 “Common Problems Summary,”next
 “Problem: Number of Errors on an Interface is 4294967295” on page 53
 “Problem: HP EFS WAN Accelerator Blocks Traffic When Switching To Bypass
Mode” on page 54
 “Problem: HP EFS WAN Accelerator Boots Briefly, and Then Reboots” on
page 54
 “Problem: HP EFS WAN Accelerator Boots, Displays the Login Prompt, and
Then Reboots” on page 55
 “Problem: HP EFS WAN Accelerator Does Not Boot” on page 56
 “Problem: HP EFS WAN Accelerator Does Not Come Out of Bypass Mode” on
page 56
For detailed information about the factors you must consider before you deploy the HP
EFS WAN Accelerator, see the HP EFS WAN Accelerator deployment guide.
For additional information about troubleshooting problems with HP EFS WAN
Accelerator deployment, see the HP EFS WAN Accelerator deployment guide.
Common Problems Summary
The problems described in this section are common problems encountered by
customers who have contacted HP Technical Support for assistance. HP recommends
that you begin by examining each of the items in the following table when
troubleshooting installation problems.
The following section describes solutions using the CLI. It assumes you are connected
to the CLI and in configuration mode. For detailed information about connecting to the
CLI, see the HP Enterprise File Services WAN Accelerator Command-Line Interface
reference manual.