HP StorageWorks Enterprise File Services WAN Accelerator 3.0.4 installation and configuration guide (AG424-96004, March 2007)

HP STORAGEWORKS EFS WAN ACCELERATOR INSTALLATION AND CONFIGURATION GUIDE 55
3 - TROUBLESHOOTING
I
NSTALLATION PROBLEMS
Problem: HP EFS WAN Accelerator Boots,
Displays the Login Prompt, and Then
Reboots
Description of
Problem
The HP EFS WAN Accelerator boots, displays the login prompt, and then reboots.
Solution Switch to single user mode and see if the problem still occurs.
To switch to single
user mode
1. Reboot the HP EFS WAN Accelerator.
2. While the HP EFS WAN Accelerator is rebooting, watch for the message Grub
Loading stage 2...Press any key to continue and press any key when the message
is displayed.
The GRUB menu is displayed.
3. At the GRUB menu, use the arrow keys on your keyboard to select the desired HP
EFS WAN Accelerator image.
4. Enter E to enter edit mode.
5. Enter 1 to select the boot parameters, and then enter E to enter edit mode.
A partial line of text is displayed.
6. Append single to the end of the partial line of text that is displayed.
IMPORTANT: Be sure to include a space before the word single.
7. In the same partial line of text, look for two console= entries and delete one as
follows:
 If you are using a serial connection, delete the console=tty0 entry.
 If you are using a monitor, delete the console=ttyS0 entry.
8. Press
ENTER.
9. Enter B to continue booting.
When the command prompt displays, you are in single user mode.
If the problem does not occur in single user mode, upgrade the HP EFS WAN
Accelerator software to v2.1 or higher. If the problem occurs in single user mode,
contact HP Technical Support at www.hp.com/support.