HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

12 Troubleshooting P9000 Performance
Advisor installation related issues
This chapter discusses the following:
• “Troubleshooting installation issues” on page 129
• “Troubleshooting configuration issues” on page 133
• “Troubleshooting web client issues” on page 141
• “Troubleshooting Oracle patch installation issues” on page 144
• “Installation error messages” on page 147
Each of the troubleshooting scenarios described in the above-mentioned sections have a description
of the issue, cause, action to be taken, results, and next steps.
Troubleshooting installation issues
This section discusses troubleshooting P9000 Performance Advisor and host agents installation, or
upgrade related issues.
• “P9000 Performance Advisor installation does not complete and rolls back” on page 129
• “Management station installation stops with Data Execution Prevention Error for tar.exe error
” on page 130
• “P9000 Performance Advisor host agent installation fails” on page 130
• “Setting the JRE path for a P9000 Performance Advisor UNIX host agent” on page 131
• “P9000 Performance Advisor Database Listener service does not start after installation or up-
grade” on page 131
• Unaligned access warning when starting or stopping P9000 Performance Advisor Linux host agent
services
• “P9000 Performance Advisor upgrade does not complete” on page 132
P9000 Performance Advisor installation does not complete and rolls back
While installing P9000 Performance Advisor, the installation might stop and roll back.
The following are the typical causes:
• The Loopback adapter might not be configured on your management station
• The C:\Windows\System32\drivers\etc\hosts file was modified
• P9000 Performance Advisor database related folders and services still exist on your management
station
Resolution
The solution might be one or a combination of the following actions. Perform the steps listed for the
following actions to verify and complete the required procedures:
HP StorageWorks P9000 Performance Advisor Software Installation Guide 129