HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

Resolution
Perform the steps listed to resolve the error:
Start the HP StorageWorks P9000 Performance Advisor Database Listener service manually by
completing the following steps:
1. Open the listener.ora and tnsnames.ora files available in the following location:
%PADB_HOME%\oradb\ADMIN\NETWORK.
2. If an incorrect DNS name is specified, replace it with the correct DNS name of the management
station. If the problem persists, replace the DNS name with the IP address of the management
station.
If a different port number is specified, change the port number to 1521, as P9000 Performance
Advisor uses port 1521 for the HP StorageWorks P9000 Performance Advisor Database Listener
service.
3. Restart the HP StorageWorks P9000 Performance Advisor Database Listener service.
Go to Start > Run and type services.msc. In the Services dialog box, verify that the HP
StorageWorks P9000 Performance Advisor Database Listener service has started.
Unaligned access warning when starting or stopping P9000 Performance Advisor
Linux host agent services
After installing or upgrading P9000 Performance Advisor Linux host agent, you might observe the
following Unaligned access to warning when starting or stopping the host agent services.
The following is the typical cause:
The warning message is due to a known issue in JRE v1.6. For more information, see http://
java.sun.com/javase/6/webnotes/Itanium6u11.html.
Resolution
Ignore the warning message, as it does not prevent the starting or stopping of the host agent services.
P9000 Performance Advisor upgrade does not complete
While upgrading P9000 Performance Advisor, the upgrade might fail.
The following are the typical causes:
• The %PADB_HOME% and the %Oracle_HOME% variables are not set correctly.
Troubleshooting P9000 Performance Advisor installation related issues132