HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

• The PATH variable does not point to the correct %PADB_HOME%\ora_db\bin location.
Resolution
The solution might be one or a combination of the following actions. Perform the steps listed for the
following actions to verify and complete the required procedures:
1. Verify the location pointed to the %PADB_HOME% environment variable.
a. Right-click My Computer and select Properties from the drop-down list.
b. In the System Properties window, click the Advanced tab.
c. Click Environment Variables.
d. In the System variables section, verify that the value of the PADB_HOME environment variable
points to the <Installation_Drive>:\HPSS\padb location.
e. Click OK on the Environment Variables window and the System Properties window to save
the changes and close the windows.
2. Verify the location pointed to by the %PATH% environment variable.
a. Right-click My Computer and select Properties from the drop-down list.
b. In the System Properties window, click the Advanced tab.
c. Click Environment Variables.
d. In the System variables section, verify that the value of the PATH environment variable points
to the %PADB_HOME%\ora_db\bin location.
e. Click OK on the Environment Variables window and the System Properties window to save
the changes and close the windows.
3. If the %ORACLE_HOME% environment variable is configured, ensure that it does not point to any
location.
4. Verify that the following Oracle services are active: %PADB_HOME%\ora_db\bin
• HP StorageWorks P9000 Performance Advisor Tomcat
• HP StorageWorks P9000 Performance Advisor Monitor
• HP StorageWorks P9000 Performance Advisor Security
• HP StorageWorks P9000 Performance Advisor Database
• HP StorageWorks P9000 Performance Advisor Database Listener
Retry the P9000 Performance Advisor upgrade procedure.
Troubleshooting configuration issues
This section describes the troubleshooting scenarios that might arise when you try to perform
configuration related activities. These activities can include configuring data collections or adding
users to P9000 Performance Advisor after its install or upgrade. If you are facing either of the following
issues, click the appropriate link to view the related details and procedure for resolving it:
• “Host agents are not seen in P9000 Performance Advisor after an install or upgrade” on page 134
• “P9000 Performance Advisor is not collecting data after install or upgrade” on page 137
• “Unable to add users for P9000 Performance Advisor Native authentication” on page 140
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