HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

Host agents are not seen in P9000 Performance Advisor after an install or
upgrade
The P9000 Performance Advisor Windows or UNIX host agent might not appear under the Host
Information tab (Array View > Host Information) in P9000 Performance Advisor after they are installed
or upgraded on the respective hosts.
The following are the typical causes:
• An incorrect management station DNS or IP address is specified in the host agent paxp_ser-
vice.properties file
• An improper network configuration is used
• An incompatible browser version is used to launch P9000 Performance Advisor
• An incompatible version of P9000 Performance Advisor host agent is installed
• Incorrect port number used for P9000 Performance Advisor and host agent communication
Resolution
The solution might be one or a combination of the following actions. Perform the steps listed for the
following actions to verify and complete the required procedures:
• Providing the correct DNS or IP address for the management station in the paxp_service.prop-
erties host agent file.
Complete the following steps:
1. Edit the following field in the paxp_service.properties file and provide the correct
DNS or IP address of your management station:
ManagementStation.Hostname=<fully qualified domain name or IP ad-
dress>
On a Windows host, the paxp_service.properties file is located in the <Win-
dows_Volume>:\Program Files\Hewlett-Packard\xppa\hostagent\config
folder. On a UNIX host, the paxp_service.properties file is located in the /opt/xppa/
hostagent/config folder.
If it is a custom Windows host agent installation, the file is located in the <Installa-
tion_Drive>:\<Installation_Directory>\hostagent\config folder.
2. Restart the Windows or UNIX host agent and real-time services, depending on where the file
has been modified. For more information, see Appendix B.
• Correcting the browser version used to launch P9000 Performance Advisor.
For more information on the compatible browser versions, see the supported web browser config-
uration given in “Verifying the supported configurations for P9000 Performance Ad-
visor” on page 24.
• Verifying the version of the installed P9000 Performance Advisor host agent.
On a Windows host, look for the host agent version displayed in the PerformanceAdvisor.log
file. This file is located in the <Installation_Drive>:\Program Files\xppa\hostagent\
log folder.
On a UNIX host, look for the host agent version displayed in the PerformanceAdvisor.log
file. This file is located in the /opt/xppa/hostagent/log folder.
If it is a custom Windows host agent installation, the file is located in the <Installa-
tion_Drive>:\<Installation_Directory>\hostagent\log folder.
Troubleshooting P9000 Performance Advisor installation related issues134