HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

• If you have not cleared your web browser's cache, it is observed that the browser tries to access
the files from the cache. For more information, see “Clearing web browser's cache” on page 143.
• Download Adobe Flash Player and Flash Player Plugin, v10.0.0 or later from the following location:
http://get.adobe.com/flashplayer/.
• Modify your web browser's security and ActiveX settings. For more information, see Modifying
the web browser's security and ActiveX settings.
• If P9000 Performance Advisor is using a port other than port 80, you must specify that port number
along with the server name or IP address in the http address format. For example: http://
[server name]:<port_no>/pa or http://[server name].[domain
name]:<port_no>/pa.
Log on to P9000 Performance Advisor and start collecting the configuration and performance data
for your XP and P9000 disk arrays. For more information, see “Using P9000 Performance
Advisor” on page 89. You can also see the chapter on collecting configuration and performance
data in the HP StorageWorks P9000 Performance Advisor Software User Guide. For document
download location, see “Related documentation” on page 152.
Starting the HP StorageWorks P9000 Performance Advisor Tomcat service
After installing P9000 Performance Advisor, the HP StorageWorks P9000 Performance Advisor Tomcat
service might not start. It implies that you cannot launch P9000 Performance Advisor. This issue is
observed on Windows Server 2003 R2 Enterprise X64 Edition SP2 management station, where JRE
v1.6 is installed. However, the following services related to P9000 Performance Advisor will have
started on your management station:
• HP StorageWorks P9000 Performance Advisor Tomcat
• HP StorageWorks P9000 Performance Advisor Monitor
• HP StorageWorks P9000 Performance Advisor Security
• HP StorageWorks P9000 Performance Advisor Database
• HP StorageWorks P9000 Performance Advisor Database Listener
Resolution
Start the HP StorageWorks P9000 Performance Advisor Tomcat service by completing the following
steps:
1. Select Start > Run and type services.msc.
The Services dialog box appears.
2. Right-click HP StorageWorks P9000 Performance Advisor Tomcat service and select Start from
the drop-down list.
Adding trusted web sites
If the name of the host cannot be resolved, you get an unknown host error.
Resolution
Complete the following steps:
• The host is up and running
• The host browser side system is able to resolve the host name (ping <hostname>)
If the second option fails, you must set the DNS configuration. To configure, do the following:
1. Go to Start > Control Panel > Network Connections.
Troubleshooting P9000 Performance Advisor installation related issues142