HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

tion>. The installation wizard will exit now. Ensure that you close all applica-
tions holding the locked files before you rerun the installer.
The reason might be that the files in the Oracle Base directory are in use due to Performance Advisor
GUI being accessed either locally or remotely. It can also be because the Performance Advisor and
Oracle services are not having released files.
Resolution: Do the following:
1. Inspect the <MachineName>_<timestamp>_OraclePatch.log file.
2. Ensure that you close all applications holding the locked files before you re-run the Oracle patch
installer. Also, ensure that the Performance Advisor GUI is not in use.
Error message: Unzipping the contents of the patch zip files. Please wait....
The Oracle patch installer hangs after displaying this message. It might occur if less than 2 GB free
disk space is available in the drive where you are trying to install the Oracle patch.
Resolution: Ensure that the drive pointed to by %temp% environment variable has at least 2 GB of
free disk space.
Error message: The unzip operation for the Oracle patch application for P9000
Performance Advisor Software failed. For more information, inspect the <Ma-
chineName>_<timestamp>_OraclePatch.log located under <directory
name>. The installation wizard will exit now.
During the Oracle patch installation process, the unzip operation of the patch bundles might fail, as
less than 2 GB of free disk space is available on the drive pointed to by %temp% environment variable.
Resolution: Do the following:
1. Inspect the <MachineName>_<timestamp>_OraclePatch.log file.
2. Ensure that the drive pointed to by %temp% environment variable has at least 2 GB of free disk
space.
Error message: The operation to update OPatch utility failed. For more informa-
tion, inspect the <MachineName>_<timestamp>_OraclePatch.log located
under <directory name>. The installation wizard will exit now.
During the Oracle patch installation process, the unzip operation of the OPatch bundle might fail.
This might occur due to the following reasons:
• The OPatch folder located at %PADB_HOME%\ora_db\OPatch is being pointed to by a command
prompt or is open in Windows Explorer view.
• The files under %PADB_HOME%\ora_db\OPatch are in use.
Resolution: Do the following:
1. Inspect the <MachineName>_<timestamp>_OraclePatch.log file.
2. Ensure that the OPatch folder located under %PADB_HOME%\ora_db\OPatch is not open in
windows explorer or not pointed to by a command prompt.
3. Ensure that the following services relevant for Oracle patch installation are stopped and no ap-
plications are accessing any files pointed to by %PADB_HOME% environment variable.
• Distributed Transaction Co-ordinator
Troubleshooting P9000 Performance Advisor installation related issues146