HP StorageWorks P9000 Performance Advisor Software v5.2 Install Guide (T1789-96317, May 2011)

9 Modifying or repairing P9000 Performance Advisor ........................... 117
10 Removing P9000 Performance Advisor ........................................... 121
Removing the P9000 Performance Advisor host agent .................................................................. 121
Removing the P9000 Performance Advisor management station .................................................... 123
Post removal instructions .......................................................................................................... 123
11 Installing Oracle patches and security updates ................................. 125
12 Troubleshooting P9000 Performance Advisor installation related
issues .............................................................................................. 129
Troubleshooting installation issues ............................................................................................. 129
P9000 Performance Advisor installation does not complete and rolls back ............................... 129
Management station installation stops with Data Execution Prevention Error for tar.exe error ...... 130
P9000 Performance Advisor host agent installation fails ........................................................ 130
Setting the JRE path for a P9000 Performance Advisor UNIX host agent ............................ 131
P9000 Performance Advisor Database Listener service does not start after installation or
upgrade .......................................................................................................................... 131
Unaligned access warning when starting or stopping P9000 Performance Advisor Linux host agent
services ........................................................................................................................... 132
P9000 Performance Advisor upgrade does not complete ....................................................... 132
Troubleshooting configuration issues .......................................................................................... 133
Host agents are not seen in P9000 Performance Advisor after an install or upgrade .................. 134
Resolving management station and host agent connectivity issues ..................................... 135
P9000 Performance Advisor is not collecting data after install or upgrade ............................... 137
Setting the heap size to view and collect data ............................................................... 138
Checking std*out.log file size ...................................................................................... 139
Configuring firewall settings on a Windows XP Professional management station ............... 140
Unable to add users for P9000 Performance Advisor Native authentication .............................. 140
Troubleshooting web client issues .............................................................................................. 141
Unable to launch P9000 Performance Advisor ..................................................................... 141
Starting the HP StorageWorks P9000 Performance Advisor Tomcat service ........................ 142
Adding trusted web sites ............................................................................................. 142
Clearing web browser's cache .................................................................................... 143
Modifying the web browser's security and ActiveX settings .............................................. 143
Troubleshooting Oracle patch installation issues .......................................................................... 144
Installation error messages ....................................................................................................... 147
13 Support and other resources .......................................................... 151
Contacting HP ........................................................................................................................ 151
Subscription service ................................................................................................................ 151
Documentation feedback ......................................................................................................... 151
HP product documentation survey ............................................................................................. 151
Related information ................................................................................................................. 152
Document Conventions and Symbols ......................................................................................... 152
A Installing a Loopback Adapter ......................................................... 155
Verifying if a Loopback Adapter is installed on your computer ...................................................... 155
Installing a Loopback Adapter on Windows 2000 ................................................................ 156
Installing a Loopback Adapter on Windows 2003, Windows Server 2003 R2, or Windows
XP .................................................................................................................................. 157
HP StorageWorks P9000 Performance Advisor Software Installation Guide 5